TripleLift seeks a mid-level Trading Specialist to support advertiser partners on the Demand team. The role involves technical campaign activation, monitoring, troubleshooting, and client communication. Responsibilities include managing campaign setup, performance monitoring, issue resolution, and collaborating with product and engineering teams. Candidates must have 3+ years in ad operations or programmatic trading, experience with DSPs, strong problem-solving and communication skills, proficiency in Excel/Google Sheets, familiarity with programmatic ecosystem, and basic SQL knowledge or willingness to learn. Benefits include medical, dental, vision plans, flexible PTO, and 401k with employer match. Salary range is $60,000 to $80,000 USD. Location: Chicago, Illinois, USA.
What you'll do
Serve as the primary technical point of contact for assigned accounts, building strong relationships with their operational & technical teams.
Provide consultative activation support for advertiser and agency partners for all TripleLift formats across all integrated DSPs.
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Monitor campaigns to ensure successful performance, delivery and pacing; proactively flag risks or opportunities for optimization & upsells.
Ownership of end-to-end troubleshooting from campaign and creative setup, discrepancy resolution, and exchange-level technical issues.
Be the first line of support for technical, operational, and product-related client questions.
Internally partner with product & engineering teams to provide feedback on tooling as well as resolve product gaps and issues.
Be the technical & operational stakeholder on presentations with clients, comfortable presenting and speaking to data, technical and functionality related questions from advertisers.
Consult and educate clients on TripleLift’s products and external facing tools, including tooling demos, new product updates and best practices.
Utilize Excel, Google Sheets and other advanced analytics tools, such as Omni to analyze large sets of data and create actionable insights.
Build custom dashboards and proactively monitor data to identify liquidity blockers or campaign issues.
Requirements
Minimum of 3 years of experience in ad operations, campaign management, or programmatic trading (SSP, DSP, Exchange, or agency-side).
Previous experience in various DSPs required.
Strong problem-solving skills with the ability to troubleshoot delivery and technical issues.
Strong time management skills, able to meet deadlines and prioritize as needed.
Proficiency in Excel/Google Sheets; experience with trafficking, QA, or reporting tools a plus.
Excellent attention to detail with the ability to manage multiple campaigns simultaneously.
Strong communication and client-facing skills; able to simplify technical concepts for non-technical audiences.
Familiarity with the programmatic ecosystem (DSPs, SSPs, ad servers, tracking solutions).
Basic SQL knowledge or willingness to learn SQL is highly preferred.
Highly organized and process-driven with a bias toward execution and accountability.
