Technical Success Manager

What you'll do

• Own relationships with client technical stakeholders post-onboarding, driving adoption, value realization, and long-term success with the AppsFlyer platform
• Develop and execute technical account roadmaps by translating business objectives into project deliverables, technical milestones, and product adoption plans
• Lead solution scope and design for complex customer use cases including custom integrations and product configurations
• Partner closely with Customer Success Managers to provide technical guidance, solution design, and issue resolution for strategic accounts
• Serve as a trusted advisor and subject matter expert across AppsFlyer products, educating customers on platform capabilities, best practices, and new features
• Collaborate cross-functionally with Sales, Customer Success, Product, Partnerships, and Engineering to influence product strategy, resolve technical challenges and deliver customer outcomes
• Document and scale reusable technical solutions, implementation patterns, and best practices
• Lead strategic discussions with technical and executive stakeholders, influencing adoption and long-term platform strategy
• Represent AppsFlyer at customer meetings, industry events, and conferences (up to 20% travel)

Requirements

• 7+ years of experience in a client-facing technical role such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar
• Proficiency in at least one programming, scripting or query language (e.g., Python, JavaScript, SQL)
• Exceptional communication and presentation skills
• Ability to translate technical concepts into business value for executive, technical, and operational audiences
• Strong analytical, troubleshooting, and problem solving skills
• Strong project and stakeholder management skills
• Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity, scale customer engagement, and enhance workflows

Tech stack

Benefits