Technical Success Manager role to serve as trusted technical advisor for strategic customers, driving product adoption, solving complex challenges, and maximizing business value. Responsibilities include managing client technical relationships, developing technical account roadmaps, leading solution design for complex use cases, partnering with Customer Success Managers, educating customers on platform capabilities, collaborating cross-functionally to influence product strategy, documenting reusable solutions, leading strategic discussions, and representing the company at events. Requires 7+ years in client-facing technical roles, proficiency in programming/scripting/query languages (Python, JavaScript, SQL), strong communication, analytical, troubleshooting, project and stakeholder management skills, and experience using AI tools like ChatGPT and Claude. Bonus points for familiarity with Ad tech, Martech, SaaS, digital advertising ecosystems, and executive stakeholder engagement. Salary range $155,000 to $165,000 OTE. Location: San Francisco, CA.
What you'll do
Own relationships with client technical stakeholders post-onboarding, driving adoption, value realization, and long-term success with the AppsFlyer platform
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Develop and execute technical account roadmaps by translating business objectives into project deliverables, technical milestones, and product adoption plans
Lead solution scope and design for complex customer use cases including custom integrations and product configurations
Partner closely with Customer Success Managers to provide technical guidance, solution design, and issue resolution
Serve as a trusted advisor and subject matter expert across AppsFlyer products, educating customers on platform capabilities, best practices, and new features
Collaborate cross-functionally with Sales, Customer Success, Product, Partnerships, and Engineering to influence product strategy and resolve technical challenges
Document and scale reusable technical solutions, implementation patterns, and best practices
Lead strategic discussions with technical and executive stakeholders to influence adoption and long-term platform strategy
Represent AppsFlyer at customer meetings, industry events, and conferences (up to 20% travel)
Requirements
7+ years of experience in a client-facing technical role such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar
Proficiency in at least one programming, scripting or query language (e.g., Python, JavaScript, SQL)
Exceptional communication and presentation skills, able to translate technical concepts into business value for executive, technical, and operational audiences
Strong analytical, troubleshooting, and problem solving skills
Strong project and stakeholder management skills
Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity, scale customer engagement, and enhance workflows
Tech stack
PythonJavaScriptSQLAI toolsChatGPTClaude
Benefits
Mental health programs like Be WellGlobal Employee Exchange ProgramFitness programs
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