Technical Operations Manager

What you'll do

• Consult and direct clients on integration best practices
• Own the integration process across new and existing publishers to ensure consistent success and adoption of best practices
• Onboard publisher inventory and activate them for TripleLift’s various advertising formats using TripleLift's internal tools
• Diagnose and resolve complex integration issues and escalate to second-line support if required
• Manage and ensure success of publisher integration - monitor performance, launch new accounts, make optimization suggestions, set up reports, etc.
• Launch experiments in conjunction with the Yield Team and publisher clientele to advance monetization strategies and techniques
• Manage workload within the CRM system Salesforce utilizing Salesforce Cases
• Using knowledge of HTML and CSS, resolve publisher placement render issues
• Support the Publisher Development team by consulting publishers on integration suggestions during the pre-sales process

Requirements

• At least 2 years experience of Ad Trafficking experience with knowledge of Google Ad Manager and Google Publisher Tag technologies
• Strong troubleshooting skills, familiarity with Prebid.js
• Experience working for or with a digital publisher or an SSP
• Strong customer service and interpersonal skills
• Extremely strong and demonstrable work ethic
• Ability to work individually and collaboratively to drive business forward
• Excellent administrative skills and attention to detail
• Ability to work quickly and independently with minimal oversight
• Ability to work under pressure and multitask in a fast-paced start-up environment
• Ability to accept feedback and constructive critique positively
• Strives for continued learning opportunities
• Experience of managing cases within Salesforce (desirable)
• Experience with HTML, CSS, JS, SQL, testing and debugging (Postman), browser Dev Tools (desirable)
• Experience of managing and resolving discrepancies (desirable)

Tech stack