Technical Implementation Specialist

What you'll do

• Own and lead end-to-end onboarding strategy for customers
• Translate customer requirements into onboarding design documenting conversion tracking strategy, channel measurement approach, attribution windows, required data fields, and delivery timelines
• Serve as technical and strategic lead on onboarding calls
• Define conversion tracking across pixels, webhooks, batch files, APIs, and e-commerce integrations ensuring data quality and identity resolution
• Partner cross-functionally with Product, Engineering, and Customer Success to deliver custom implementation solutions
• Ensure onboarding decisions align with customer’s long-term attribution, reporting, and optimization objectives
• Lead end-of-onboarding audits to validate account configuration and secure customer sign-off
• Act as primary technical escalation point during onboarding and post-launch
• Provide senior-level support leadership for high-impact investigations and customer calls
• Drive operational rigor by improving prioritization, SLA adherence, and customer communication standards

Requirements

• 5+ years of experience in technical implementation, solutions engineering, analytics, or marketing technology roles
• Strong expertise in digital marketing measurement including paid media, affiliates, email, offline channels
• Experience with view- vs click-based attribution
• Hands-on experience with multiple data collection methods including web and app pixels, server-side tracking, webhooks, APIs, and batch file ingestion
• Deep understanding of attribution models, identity resolution, and data dependencies for multi-touch attribution
• Ability to translate customer goals into technical designs, implementation plans, and timelines
• Experience as a technical escalation point collaborating with Product, Engineering, and Customer Success
• Excellent customer-facing communication skills
• Track record of driving process improvements, documentation standards, and operational excellence
• Highly organized and able to manage multiple high-priority workstreams
• Bachelor’s degree in a technical, analytical, or business-related field or equivalent experience

Tech stack

Benefits