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SalesYesterdayRemote

Smartly

Technical Account Manager (Global Strategic Accounts)

technical account managementsales engineeringcustomer successonboardingdigital advertisingMetaGoogle AdsDSPsolution consultingtrainingAI advertising

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

London, United Kingdom

Full job description

Technical Account Manager supporting Global Strategic Accounts to maximize value from Smartly's AI-powered advertising platform. Role combines solution consulting, onboarding, enablement, and technical advisory throughout the customer lifecycle. Responsibilities include partnering with strategic partners, leading technical discovery, designing solutions, delivering demos, advising customers, onboarding, training, and collaborating with internal teams. Requirements include experience in technical account management or similar roles, pre- and post-sales support, strong communication and problem-solving skills, experience with digital advertising platforms (Meta, Google Ads, DSPs), and working with enterprise customers. Benefits include inclusive culture, global impact, healthcare, work-life balance, equity, competitive pay, career development, and flexible hybrid work with option to work abroad.

What you'll do

  • Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
  • Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria
  • Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
  • Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
  • Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions
  • Partner with Customer Success Managers to deliver structured onboarding programs for new customers
  • Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value
  • Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development

Requirements

  • Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role
  • Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle
  • Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions
  • Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups
  • Experience delivering onboarding, enablement, or training programs that drive customer adoption and success
  • Strong problem-solving skills and a consultative, customer-focused approach
  • Ability to balance technical depth with commercial awareness and customer outcomes
  • Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies
  • Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams
  • Experience working with enterprise customers, agencies, or large global accounts is a plus

Tech stack

MetaGoogle AdsDSPsAI-powered advertising platform

Benefits

Inclusive global culture with diverse perspectivesGlobal impact on customers' success and business growthHealthcare packages and mental health servicesWork-life balance with paid holidays and family leaveEquity options and performance-based rewardsCompetitive compensation and career development opportunitiesFlexible hybrid workplace with option to work abroad for up to 30 days annually

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