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Ad Ops1 month agoOn-site

Smartly

Technical Account Manager (Global Strategic Accounts)

technical account managementsolutions consultingsales engineeringcustomer successcustomer onboardingdigital advertisingMetaGoogle AdsDSPad opstechnical advisoryproduct demonstrationstrainingonboarding

Key details

Salary

$90K – $130K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

New York, US

Full job description

Technical Account Manager role supporting Global Strategic Accounts to maximize value from Smartly's AI-powered advertising platform. Responsibilities include partnering with strategic partners, leading technical discovery, designing solutions, delivering product demos, acting as technical advisor, onboarding, training, and collaborating across teams. Requires experience in technical account management or similar roles, supporting pre/post-sales activities, strong communication and problem-solving skills, and familiarity with digital advertising platforms like Meta, Google Ads, and DSPs. Benefits include 5 weeks PTO, holidays, sick days, healthcare, 401K matching, equity, wellness, volunteer time, stock options, insurance, and parental leave. Salary range $90,000 - $130,000 USD per year.

What you'll do

  • Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
  • Lead technical discovery sessions to understand customer objectives, workflows, requirements, and success criteria
  • Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
  • Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
  • Act as a trusted technical advisor throughout the sales process, helping customers evaluate and adopt Smartly solutions
  • Partner with Customer Success Managers to deliver structured onboarding programs for new customers
  • Lead customer training sessions, configuration guidance, and enablement activities that accelerate adoption and time-to-value
  • Collaborate with Product, Engineering, Sales, and Customer Success teams to resolve customer challenges, identify growth opportunities, and share customer insights that inform product development

Requirements

  • Experience in Technical Account Management, Solutions Consulting, Sales Engineering, Customer Success, Customer Onboarding, or a similar customer-facing technical role
  • Experience supporting pre-sales activities, post-sales customer engagements, or both across the customer lifecycle
  • Ability to conduct structured discovery and translate customer requirements into practical, scalable solutions
  • Strong presentation, demonstration, and communication skills with the ability to engage a variety of stakeholder groups
  • Experience delivering onboarding, enablement, or training programs that drive customer adoption and success
  • Strong problem-solving skills and a consultative, customer-focused approach
  • Ability to balance technical depth with commercial awareness and customer outcomes
  • Experience with digital advertising platforms such as Meta, Google Ads, DSPs, or related advertising technologies
  • Comfort discussing integrations, workflows, data flows, and technical concepts with customer teams
  • Experience working with enterprise customers, agencies, or large global accounts is a plus

Tech stack

Smartly AI-powered advertising platformMetaGoogle AdsDSPsdigital advertising platforms

Benefits

Five weeks paid time off (PTO)11 company paid holidaysUnlimited sick daysGenerous healthcare packages & mental health benefits401K plus matching & equity grantsWellness benefit & learning reimbursement opportunitiesVolunteer time off days & company donation matching opportunitiesStock optionsMedical/dental/vision insurancesRetirement savings benefitsParental leaveLife insuranceDisability benefits

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