Technical Account Manager

What you'll do

• Serve as the primary technical point of contact and trusted advisor for assigned publisher accounts, owning the post-sales technical relationship and ensuring alignment between publisher objectives, technical requirements, and product roadmaps
• Lead end-to-end integrations from discovery and requirements gathering through implementation, launch, optimization, upgrades, and migrations
• Define and validate endpoint logic, placement configurations, reporting and data requirements, and overall launch readiness
• Partner cross-functionally with Solutions Engineering, Business Development, Product, Engineering, Analytics, and Operations teams to architect, launch, and support scalable publisher solutions
• Own technical operations for assigned accounts, including QA, integration audits, endpoint reviews, compliance checks, and post-launch validation at key milestones
• Monitor integration health, traffic quality, reporting accuracy, and performance, proactively identifying opportunities to improve monetization, operational efficiency, and implementation quality
• Lead technical troubleshooting and escalations, coordinating cross-functional resolution efforts and serving as the technical owner during high-priority incidents impacting publisher performance or revenue
• Configure, maintain, and optimize publisher reporting solutions; investigate data discrepancies; leverage SQL and analytics to validate integrations, identify trends, and deliver actionable recommendations
• Develop and maintain integration documentation, implementation guides, and best practices, and clearly communicate complex technical concepts to both technical and non-technical stakeholders

Requirements

• 3+ years of experience in Technical Account Management, Solutions Engineering, Integration Consulting, Customer Success Engineering, Ad Operations, or a similar client-facing technical role within digital advertising or ad tech
• Strong understanding of APIs, databases, system architecture, and web technologies
• Experience managing technical integrations and supporting external customers or partners
• Proficiency with SQL and data analysis
• Working knowledge of JavaScript, HTML, JSON, and XML
• Strong troubleshooting and problem-solving skills with the ability to independently investigate complex issues
• Excellent written, verbal, and presentation skills
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality outcomes
• Self-starter with a strong sense of ownership and accountability

Tech stack