Technical Account Manager role at adMarketplace responsible for managing post-sales technical relationships with publisher accounts, leading end-to-end integrations, defining endpoint logic and configurations, partnering cross-functionally to support scalable solutions, owning technical operations including QA and compliance, monitoring integration health and performance, leading troubleshooting and escalations, optimizing reporting solutions using SQL and analytics, and maintaining integration documentation. Requires 3+ years in technical account management or similar roles in digital advertising/ad tech, strong understanding of APIs, databases, web technologies, proficiency in SQL, JavaScript, HTML, JSON, XML, strong troubleshooting skills, excellent communication, and ability to manage multiple projects in a fast-paced environment.
What you'll do
Serve as the primary technical point of contact and trusted advisor for assigned publisher accounts, owning the post-sales technical relationship and ensuring alignment between publisher objectives, technical requirements, and product roadmaps
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Lead end-to-end integrations from discovery and requirements gathering through implementation, launch, optimization, upgrades, and migrations
Define and validate endpoint logic, placement configurations, reporting and data requirements, and overall launch readiness
Partner cross-functionally with Solutions Engineering, Business Development, Product, Engineering, Analytics, and Operations teams to architect, launch, and support scalable publisher solutions
Own technical operations for assigned accounts, including QA, integration audits, endpoint reviews, compliance checks, and post-launch validation at key milestones
Monitor integration health, traffic quality, reporting accuracy, and performance, proactively identifying opportunities to improve monetization, operational efficiency, and implementation quality
Lead technical troubleshooting and escalations, coordinating cross-functional resolution efforts and serving as the technical owner during high-priority incidents impacting publisher performance or revenue
Configure, maintain, and optimize publisher reporting solutions; investigate data discrepancies; leverage SQL and analytics to validate integrations, identify trends, and deliver actionable recommendations
Develop and maintain integration documentation, implementation guides, and best practices, and clearly communicate complex technical concepts to both technical and non-technical stakeholders
Requirements
3+ years of experience in Technical Account Management, Solutions Engineering, Integration Consulting, Customer Success Engineering, Ad Operations, or a similar client-facing technical role within digital advertising or ad tech
Strong understanding of APIs, databases, system architecture, and web technologies
Experience managing technical integrations and supporting external customers or partners
Proficiency with SQL and data analysis
Working knowledge of JavaScript, HTML, JSON, and XML
Strong troubleshooting and problem-solving skills with the ability to independently investigate complex issues
Excellent written, verbal, and presentation skills
Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment
Strong attention to detail and commitment to delivering high-quality outcomes
Self-starter with a strong sense of ownership and accountability
Tech stack
APIsSQLJavaScriptHTMLJSONXML
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