The Technical Account Manager (TAM) will manage a portfolio of clients in France and French-speaking Belgium, combining technical expertise with commercial skills. Responsibilities include owning account plans, revenue targets, and profitability; advising clients on Adform products; leading the customer lifecycle from onboarding to renewal; analyzing campaign data to improve results and identify upsell opportunities; conducting trainings and workshops; managing commercial conversations and contracts; handling customer feedback and escalations; and collaborating with Country Leads on performance and market trends. Requirements include a Bachelor's or Master's degree or 2+ years in account management or consultancy in AdTech, MarTech, media or agency; native or native-level French and good English; knowledge of DSPs, ad servers, DMPs or SSPs; a commercial mindset; client service orientation; ability to work independently and communicate technical concepts to non-technical audiences. Benefits include health insurance for employee and children, life and disability insurance, lunch and commuting benefits, extra paid days off, and a dynamic international work environment.
What you'll do
Manage an assigned portfolio of clients in France and Belgium, owning account plans, revenue targets, service levels and profitability
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Act as a consultative tech advisor and drive account growth by advising clients on Adform products
Lead the customer lifecycle from onboarding through renewal including kick-offs, onboarding plans, platform configuration support, early performance reviews and new product rollouts
Review clients' product setup and analyze campaigns and data sets with internal experts to improve results and find upsell opportunities
Lead regular trainings, workshops and QBRs with clients and agencies to present product adoption, campaign performance and value
Proactively grow accounts by running a pipeline of upsell and cross-sell opportunities and lead commercial conversations on rates, contracts, pricing, invoicing, renewals, agreements, and RFP/RFI responses
Manage customer feedback, incidents and escalations and represent clients' needs in the Product Feedback process and Product Roadmap
Review customer performance and growth potential with Country Leads and keep track of market trends and product updates
Requirements
Bachelor's or Master's degree and/or at least 2 years of experience in account management or consultancy within AdTech, MarTech, media or agency
Native or native-level French and good English, both spoken and written
Knowledge of ad serving, DSPs, DMPs or SSPs, and a good understanding of the programmatic ecosystem and the key business issues that affect clients
Genuine curiosity about technology and a hunger to learn
Commercial and entrepreneurial mindset
Client service mindset
Maturity to work independently and confidence to explain technical concepts to non-technical audiences and run workshops
Adform’s guiding principles: Focus on Client Value, Behave with Decency, Take Ownership, Care, Collaborate as a Team Player, Remain Ambitious, Stand Tall
Tech stack
DSPad serverDMPSSPprogrammatic advertising
Benefits
Dynamic, inspiring, and international environmentProfessional and personal growth opportunitiesSupportive and knowledgeable colleaguesLeadership focused on employee performance and growthHealth insurance for employee and childrenLife and disability insuranceLunch benefitCommuting benefit: monthly train passExtra paid days off
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