Provide customer service via phone and email for CommerceHub accounts. Develop knowledge of CommerceHub network and solutions. Serve as primary contact for suppliers regarding sales cycle and onboarding. Facilitate setup, configuration, testing, and training for supplier certification. Manage supplier onboarding tickets timely using best practices. Maintain composure and communicate with internal and external clients. Work on special projects as assigned. Suggest process improvements. Adhere to performance metrics. Self-report daily activities. Drive goals through individual metrics and understanding of company/team goals. Other duties as assigned. Requirements: minimum 1 year customer support experience, CRM platform experience, technical software support experience. Strong communication skills, organizational skills, multitasking ability, knowledge of PC and MS Office. Preferred: experience troubleshooting EDI files, bilingual (English/Spanish/French), experience with Postman, SQL, API, Zendesk, Salesforce, dynamic fast-paced environment, self-starter.
What you'll do
Provide excellent customer service via phone and e-mail to all CommerceHub accounts
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