AdTechTalent
Other3 months agoOn-site

AppsFlyer

Support Engineer - Chinese Speaker

customer supporttechnical supportSQLSDKmobileiOSAndroidREST APIsproblem solvingSDK troubleshootingdata analysis

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Bangkok, Thailand

Full job description

Support Engineer role responsible for resolving customer technical issues, troubleshooting SDK implementation, collaborating with cross-functional teams, and updating the knowledge base. Requires 4+ years SQL experience, fluency in Chinese and English, technical customer support experience, and strong problem-solving skills. Mobile development/QA experience is a plus. Bonus points for marketing, SDK integration, REST API knowledge, and data analysis experience.

What you'll do

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication
  • Work with the Customer's App development team to troubleshoot any SDK implementation issues
  • Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
  • Enrich client Knowledge Base with relevant technical information
  • Create and lead support improvement processes across the company

Requirements

  • Passion for Superior Client Experience
  • Fluent in Chinese and English
  • Experience in technical customer support and superior communication skills for complicated issues
  • Advanced experience (4+ years) in SQL or other querying languages
  • Mobile (iOS, Android) development/QA experience is a bonus
  • Logical thinking with strong organizational, analytical and problem-solving skills
  • Highly adaptable, fast learner, inquisitive
  • Multitasking and ability to work independently

Tech stack

SQLSDKiOSAndroidREST APIs

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