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Ad Ops4 months agoOn-site

Basis Technologies

Support Analyst - L2

SAPABAPSAP debuggingSAP transport managementroot cause analysistechnical supportcustomer supportSAP UI5SAP BTPRESTODataJiraDevOps

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Bracknell, United Kingdom

Full job description

L2 Support Analyst role at Basis Technologies focused on deep SAP technical support, including ABAP debugging, transport management, and root cause analysis. Responsibilities include resolving Level 2 incidents, collaborating with Engineering and DevOps, and providing technical guidance to customers. Requires 2-4 years SAP support experience, strong SAP architecture knowledge, and customer-facing skills. Desirable skills include SAP UI5, SAP BTP, REST/OData APIs, and Jira Service Management. Benefits include competitive salary, global flexibility, enhanced parental leave, paid volunteer day, referral bonus, learning budget, and mental health support. Location: Bracknell, UK. Full-time, on-site.

What you'll do

  • Investigate and resolve Level 2 customer incidents related to Basis Technologies software
  • Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
  • Diagnose system configuration and environment-related issues with customer technical teams
  • Support high-priority production incidents with urgency and technical rigour
  • Debug SAP ABAP programs to identify functional and technical issues
  • Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
  • Investigate issues involving transport management, change approvals, and deployment automation
  • Apply knowledge of SAP architecture to isolate root causes efficiently
  • Communicate clearly with customer technical teams to gather diagnostic information
  • Provide professional, technical guidance that resolves issues
  • Manage customer expectations effectively during high-priority incidents
  • Collaborate with L3 Engineering when product defects are identified
  • Work with DevOps on environment-related issues
  • Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks
  • Help improve internal support procedures

Requirements

  • 2–4 years in SAP technical or functional support within enterprise environments
  • Experience with SAP debugging and ABAP code analysis
  • Strong understanding of SAP architecture and transport management
  • Familiarity with SAP change management processes
  • Ability to analyse system logs, dumps, and traces effectively
  • Customer-facing technical support experience
  • SAP UI5 development experience (desirable)
  • Experience with SAP BTP environments (desirable)
  • Familiarity with SAP integrations and REST/OData APIs (desirable)
  • Experience using Jira Service Management or similar ticketing systems (desirable)

Tech stack

SAPABAPSAP transport managementSAP debuggingSAP architectureSAP change managementSAP UI5SAP BTPRESTODataJira Service Management

Benefits

Competitive salaryGlobal Flexibility – work abroad for up to one month per yearEnhanced Parental LeavePaid Volunteer DayEmployee Referral BonusLearning and Development BudgetMental Health First Aiders Programme

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