AppsFlyer is seeking a Senior Strategic Account Manager to lead the commercial lifecycle for enterprise clients. Responsibilities include managing prospects and existing customers to drive revenue growth through new sales, renewals, cross-sells, and expansions. The role requires developing strategic account plans, managing contract negotiations, and maintaining strong client relationships across marketing, product, business intelligence, and privacy teams. The candidate will ensure customer satisfaction by monitoring KPIs, minimizing churn, and collaborating cross-functionally with internal teams. Requirements include 7-10 years of SaaS experience in Analytics, Mobile, or MarTech, proven success in contract renewals and quota achievement, ability to navigate complex deals, strong data analysis and communication skills, expertise in Martech/Adtech ecosystem, and willingness to travel. MBA preferred.
What you'll do
Own a book of select prospects and existing customers focusing on net growth through new, renewal, cross-sell and expansion sales
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Act as primary business/commercial contact providing consultative value to customers
Develop and implement strategic account plans aligned with client business objectives
Manage contract renewals and negotiations for long-term relationships
Evangelize AppsFlyer through prospecting, events, and speaking opportunities
Conduct in-depth needs assessments to understand client marketing technology landscape and business objectives
Expand and strengthen customer relationships across all customer touch points including C-suite, marketing, product, business intelligence, and privacy teams
Establish and maintain strong, long-term relationships with key stakeholders
Provide insights, recommendations, and strategic guidance as a trusted advisor
Own sales execution with top-tier marketers within territory
Ensure customer satisfaction by monitoring KPIs and proactively addressing issues
Implement strategies to minimize churn and maximize retention
Maintain thorough product knowledge and understanding of competitive landscape
Collaborate cross-functionally with solution architects, customer success, support, partnerships, product development, and marketing
Facilitate communication between clients and internal teams to address issues and deliver enhancements
Co-lead executive business reviews with Customer Success teams
Requirements
7-10 years of SaaS experience in Analytics, Mobile or the MarTech space
Track record of successfully managing contract renewals and negotiations
Consistently achieving quota targets and accurate forecasting
Experience navigating complex deal cycles with multiple stakeholders
Ability to analyze data and metrics to create value-based narratives and client recommendations
Ability to present complex technical information clearly to technical and non-technical stakeholders
Expertise in the Martech / Adtech ecosystem and competitive landscape
Curiosity to continuously acquire new skills and deep product understanding
Resilient and adaptable to pivot sales strategies based on client needs and market changes
Highly proactive in identifying sales opportunities
Skilled at building strong, lasting relationships focused on trust and communication
