Strategic Account Manager

What you'll do

• Own a book of prospects and existing customers focusing on net growth through new, renewal, cross-sell, and expansion sales
• Develop and implement strategic account plans aligned with client business objectives
• Manage contract renewals and negotiations
• Evangelize AppsFlyer through prospecting, conferences, and speaking opportunities
• Conduct in-depth needs assessments to understand client marketing technology landscape and business objectives
• Expand and strengthen customer relationships across all touch points including C-suite, marketing, product, business intelligence, and privacy teams
• Establish and maintain strong, long-term relationships with key stakeholders
• Provide insights, recommendations, and strategic guidance as a trusted advisor
• Ensure customer satisfaction by monitoring KPIs and proactively addressing issues
• Implement strategies to minimize churn and maximize retention
• Maintain thorough product knowledge and understanding of competitive landscape
• Collaborate cross-functionally with solution architects, customer success, support, partnerships, product development, and marketing
• Facilitate communication between clients and internal teams to address issues and deliver enhancements
• Co-lead executive business reviews with Customer Success teams

Requirements

• Minimum 7-10 years of SaaS experience in Analytics, Mobile or the MarTech space
• Track record of successfully managing contract renewals and negotiations
• Consistently achieving quota targets and accurate forecasting
• Experience navigating complex deal cycles with multiple stakeholders
• Ability to analyze data and metrics to create value-based narratives and client recommendations
• Ability to present complex technical information clearly to technical and non-technical stakeholders
• Expertise in Martech / Adtech ecosystem and competitive landscape (a plus)
• Curiosity to continuously acquire new skills and deep product understanding
• Resilient and adaptable to pivot sales strategies based on client needs and market changes
• Highly proactive in identifying sales opportunities with existing clients and prospects
• Skilled at building strong, lasting relationships based on trust and communication
• Willingness to travel regularly
• MBA preferred

Tech stack

Benefits