The Strategic Account Director is responsible for managing and growing relationships with Pacvue's key global clients, driving client success through innovative strategies, ensuring high customer satisfaction, and achieving business growth targets. Responsibilities include commercial oversight of global enterprise accounts, client relationship management, strategic planning and execution, business expansion, financial support, and market and industry analysis. Requires 12+ years experience in account management or sales within the CPG industry, expertise in global CPG account strategy, leadership skills, financial acumen, excellent communication, and willingness to travel internationally. Role is remote with preference for candidates based in London.
What you'll do
Own and grow the commercial relationship with global enterprise accounts, with outcomes that materially impact overall company revenue — exercising independent judgment on decisions that extend beyond the account itself to influence broader go-to-market strategy.
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Develop and maintain strong relationships with key stakeholders within the client organizations.
Serve as the primary point of contact for global clients, understanding their needs, and ensuring their satisfaction.
Provide voice of the customer feedback to the Product Team and broader org.
Independently set strategic direction for the global account portfolio with minimal oversight, reviewed only on major outcomes rather than plan execution.
Identify opportunities for business development and create tailored solutions to meet customer needs.
Proactively seek expansion opportunities within existing accounts.
Build and lead a formal cross-functional network spanning Sales, Product, and Finance; may direct the work of junior account team members on expansion initiatives.
Support strategic account budget management, forecasting, and financial performance.
Ensure profitability and revenue growth through effective financial planning.
Stay informed about industry trends, competitive landscape, and market dynamics.
Provide insights and recommendations to clients based on market analysis.
Requirements
Typically 12+ years of experience in account management or sales within the CPG industry, including a track record of global, enterprise-level ownership.
Recognized subject-matter expert in global CPG account strategy, relied on to evaluate intangible risks and opportunities that general strategic thinking alone can't resolve.
Proven track record leading resolution of significant, unique account challenges that have no established playbook — requiring judgment calls with company-wide visibility.
Excellent communication and interpersonal skills.
Financial acumen and ability to manage budgets and forecasts.
Leadership and management skills.
Ability to work in a fast-paced, dynamic environment.
Willingness to travel internationally as required.
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