SalesforceService CloudExperience CloudApexSOQLLightning Web ComponentsLWCFlowsREST APIautomationintegrationcommunity portalscase managementAI assistantchatbotstechnical leadershipmentorshipCI/CD
Key details
Salary
$114K – $208K
Employment type
Full-time
Seniority
Senior
Years experience
10+
Location
New York, US
Full job description
The Trade Desk seeks a Staff Engineer to lead design, development, and optimization of Salesforce Service Cloud and Experience Cloud platforms. Responsibilities include technical design, building scalable Apex and LWC components, integrations, automation of case lifecycle and routing, and Experience Cloud site development. The role requires collaboration with Product and Support teams, enforcing best practices, leading projects, mentoring engineers, and maintaining code quality. Requirements include 12+ years Salesforce engineering experience, expertise in Apex, SOQL, LWC, Flows, Service Cloud features, Experience Cloud customization, REST API integration, and strong communication skills. Preferred experience includes Custom MCP Tooling and Salesforce-native AI tools. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, sick and vacation time, paid holidays, stock purchase plan, and variable incentives. Salary range is $113,500 to $208,100 USD.
What you'll do
Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud
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Architect and implement scalable, reusable Apex components, LWC components, and design patterns
Build and maintain integrations with internal systems and third-party platforms (knowledge bases, ticketing, and case-routing systems)
Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes
Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools
Collaborate with Product and Support teams to translate business needs into reliable technical solutions
Review and enforce best practices around security, sharing models, governor limits, and test coverage
Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers
Maintain high code quality through peer reviews and CI/CD processes
Requirements
BS degree in Engineering related discipline
12+ years of experience as a Salesforce Engineer with focus on Service Cloud and/or Experience Cloud
Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows
Strong understanding of data model design, triggers, batch jobs, and asynchronous processing
Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration
Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals)
Proven track record of shipping production-grade code at scale
Experience integrating Salesforce with RESTful APIs and internal services
Excellent communication and cross-functional collaboration skills
Custom MCP Tooling Experience strongly preferred
Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud strongly preferred
Tech stack
Salesforce Service CloudSalesforce Experience CloudApexSOQLLightning Web Components (LWC)Salesforce FlowsRESTful APIsCustom MCP ToolingAgentforceSalesforce-native AI toolsCI/CD
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleEligibility for stock-based compensation grants based on company and individual performance
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