AdTechTalent
Engineering7 days agoOn-site

The Trade Desk

Staff Salesforce Enterprise Engineer-Service Cloud

SalesforceService CloudExperience CloudApexSOQLLightning Web ComponentsLWCFlowsREST APIautomationcommunity portalscase managementintegrationAI assistantchatbotstechnical leadershipmentorship

Key details

Salary

$114K – $208K

Employment type

Full-time

Seniority

Senior

Years experience

10+

Location

New York, US

Full job description

The Trade Desk is seeking a Staff Engineer to lead design, development, and optimization of Salesforce Service Cloud and Experience Cloud platforms. The role involves building scalable Apex and LWC components, maintaining integrations, driving automation, and managing Experience Cloud sites for self-service. Requires 12+ years Salesforce engineering experience, expertise in Apex, SOQL, LWC, Flows, and Service Cloud features. Responsibilities include technical leadership, code quality, and collaboration with cross-functional teams. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, paid time off, stock purchase plan, and variable incentives. Base salary range is $113,500 to $208,100 USD. Location: New York, NY.

What you'll do

  • Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud
  • Architect and implement scalable, reusable Apex components, LWC components, and design patterns
  • Build and maintain integrations with internal systems and third-party platforms (knowledge bases, ticketing, and case-routing systems)
  • Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes
  • Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools
  • Collaborate with Product and Support teams to translate business needs into reliable technical solutions
  • Review and enforce best practices around security, sharing models, governor limits, and test coverage
  • Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers
  • Maintain high code quality through peer reviews and CI/CD processes

Requirements

  • BS degree in Engineering related discipline
  • 12+ years of experience as a Salesforce Engineer with focus on Service Cloud and/or Experience Cloud
  • Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows
  • Strong understanding of data model design, triggers, batch jobs, and asynchronous processing
  • Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration
  • Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals)
  • Proven track record of shipping production-grade code at scale
  • Experience integrating Salesforce with RESTful APIs and internal services
  • Excellent communication and cross-functional collaboration skills
  • Custom MCP Tooling Experience strongly preferred
  • Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud strongly preferred

Tech stack

Salesforce Service CloudSalesforce Experience CloudApexSOQLLightning Web Components (LWC)FlowsRESTful APIsCustom MCP ToolingAgentforceSalesforce-native AI tools

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time up to 120 hours in first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleEligibility for stock-based compensation grants

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