The Trade Desk seeks a senior technical program manager for Recruiting Operations. This full-time role involves end-to-end ownership of strategic, cross-functional talent acquisition operations programs at a global scale. Responsibilities include managing project plans, coordinating across multiple teams, improving intake and prioritization processes, designing and implementing process improvements, configuring ATS systems (preferably Greenhouse), leading system implementations and migrations, administering tools like Smartsheet, Jira, Confluence, and SharePoint, defining success metrics, and reporting to stakeholders. Candidates must have 7+ years experience in talent acquisition or recruiting operations, hands-on ATS configuration experience, process design and change management skills, strong reporting and analytics capabilities (including BI tooling and SQL), excellent written communication, and ability to influence senior stakeholders. The role is based in New York or San Francisco. Salary range is $113,500 to $208,100 USD. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, paid time off, stock-based compensation, and employee stock purchase plan.
What you'll do
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Own strategic programs end to end, leading high-visibility, cross-functional TA Ops programs from scoping through launch, adoption, and measurement
Build and maintain project plans, milestones, dependency maps, RAID logs, and operating rhythms
Coordinate work across Recruiting, People, Legal, Procurement, Finance, Business Engineering, and TA Ops pillars
Design and improve the intake experience including routing, request quality, acknowledgement, ownership assignment, deflection, and status visibility
Run prioritization forums with transparency, scoring requests on value versus effort
Turn demand into roadmap themes informed by intake patterns and recurring pain points
Design process improvements and change management to create adopted standards
Create SOPs, runbooks, communications, and launch materials
Develop training, self-serve content, and feedback loops to reduce tickets and improve adoption
Configure ATS systems including requisition and job templates, interview plans, scorecards, approvals, offer workflows, custom fields, automations, and notifications
Lead system implementations and migrations including requirements, data mapping, configuration, test planning, UAT, cutover, and post-go-live support
Configure and administer tools like Smartsheet, Jira, Confluence, and SharePoint
Define success measures and confirm data availability before launch
Create portfolio, intake, and roadmap reporting to support decision making
Provide clear ownership, transparent prioritization, predictable communication, and follow-through with stakeholders
Requirements
7+ years in Talent Acquisition Operations, Recruiting Operations, People Technology, or technical program management supporting a talent or HR function
Demonstrated end-to-end ownership of complex, cross-functional programs at global or multi-region scale
Hands-on ATS administration and configuration experience, Greenhouse strongly preferred
At least one system implementation or migration led end to end, including requirements, data mapping, testing, cutover, and post-launch support
Process design and change management experience
Working fluency with reporting and analytics, comfort with BI tooling required; SQL a strong plus
Strong written communication skills
Ability to influence senior stakeholders without formal authority
Comfort with ambiguity and ability to scope complex, politically sensitive problems
Comprehensive healthcare (medical, dental, vision) with premiums paid in full for employees and dependentsRetirement benefits including 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time up to 120 hours in first year and 160 hours thereafterAround 13 paid holidays per yearEligibility for stock-based compensation grantsVariable compensation-based incentives and commissions depending on roleEmployee Stock Purchase Plan with discounted stock purchase
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