Sr. Technical Account Manager

What you'll do

• Lead the technical implementation for CTV publisher partners, managing the full lifecycle of Direct Inventory, IRIS_ID, and Identity Data Match integrations
• Provide hands-on support for incident response and issue resolution, ensuring data and inventory flows remain stable and accurate
• Use Google BigQuery SQL to investigate data discrepancies, validate integration integrity, and surface actionable insights that drive partner optimization
• Create and maintain high-quality technical documentation, including integration guides and FAQs, to streamline the onboarding experience
• Identify and implement internal tools or AI-driven automations to improve troubleshooting speed and overall account productivity
• Partner closely with the Publisher Partnerships team to ensure technical delivery aligns with commercial goals and client timelines
• Support business reviews and partner meetings to represent the technical health of the account and identify optimization opportunities
• Translate partner technical challenges and feature requests into clear requirements for the Product and Engineering roadmaps

Requirements

• 5+ years of experience in Technical Account Management, Account Management, Project Management, Ad Operations, or related roles
• 7+ years experience with Ad Tech platforms such as demand-side platforms (DSPs), supply-side platforms (SSPs), and/or data management platforms (DMPs)
• Strong understanding of the ad tech ecosystem, including DSPs, ad serving, programmatic buying, onboarding, and measurement
• Ability to clearly articulate complex technical and measurement concepts to both technical and non-technical audiences
• Proficiency in SQL (Google BigQuery preferred), Google Looker Studio, and cloud-based analytics tools
• Strategic mindset with a bias toward action; comfortable operating in ambiguity and influencing without authority

Tech stack

Benefits