Sr. Manager, Account Management

What you'll do

• Lead, coach, and develop a team of 3–5 Account Managers and Senior Account Managers
• Foster a high-performance culture focused on accountability, customer success, collaboration, and continuous improvement
• Establish clear goals, success metrics, and development plans for each team member
• Partner with leadership on hiring, onboarding, succession planning, and organizational development
• Own the overall health, retention, and commercial growth of the team’s assigned portfolio
• Support strategic client relationships and participate in executive-level customer engagements and escalations
• Ensure consistent execution of account planning, business reviews, renewal strategies, adoption initiatives, and growth opportunities
• Partner closely with Sales to identify expansion opportunities and maximize customer lifetime value
• Drive standardized account management processes, documentation, and best practices
• Monitor portfolio health, customer satisfaction, adoption metrics, operational risks, and KPIs
• Identify opportunities to improve efficiency, scalability, and service delivery
• Ensure successful adoption and communication of new products, platform enhancements, and operational changes
• Represent Account Management within cross-functional initiatives, product launches, go-to-market programs, and strategic projects
• Partner with Product, Engineering, Operations, Sales, and Customer Success to advocate for customer needs and influence product direction
• Provide customer insights that inform roadmap prioritization, commercial strategy, and operational improvements
• Develop executive summaries and business updates for senior leadership
• Analyze portfolio performance and recommend strategic actions to improve retention, operational efficiency, and revenue growth
• Represent FreeWheel at customer meetings, industry events, and strategic partner engagements
• Exercise sound judgment, prioritize effectively, and operate independently in a fast-paced environment

Requirements

• Bachelor’s degree or equivalent professional experience
• 7+ years of experience in Account Management, Client Success, Publisher Development, or Customer Success within digital advertising, ad technology, media, or SaaS
• 3+ years of experience leading and developing Account Management, Client Success, or Customer-facing teams
• Experience managing enterprise customer relationships and executive stakeholders
• Demonstrated ability to lead cross-functional initiatives across Sales, Product, Engineering, Operations, and Customer Success
• Strong analytical, communication, presentation, and problem-solving skills
• Proven ability to prioritize multiple initiatives and lead effectively in a fast-paced, matrixed organization

Tech stack

Benefits