The Sr. Manager, Account Management leads a team of 3-5 Account Managers supporting publisher, broadcaster, distributor, and reseller customers on FreeWheel’s advertising technology platform. Responsible for team health, retention, growth, operational excellence, and customer outcomes. Acts as a people leader and strategic partner across Product, Engineering, Sales, Client Solutions, Operations, and Customer Success. Requires 7+ years in account/client success roles in digital advertising or SaaS, with 3+ years managing teams. Must have experience managing enterprise customer relationships and leading cross-functional initiatives. Key skills include analytical, communication, presentation, and problem-solving abilities. Responsibilities include team leadership, client success management, operational process improvement, cross-functional collaboration, and business leadership. Familiarity with CRM and customer success tools like Salesforce, Gainsight, and Asana preferred. Location: New York, NY. Salary range: $135,510.99 - $203,266.49 base plus targeted commission of $58,286.
What you'll do
Lead, coach, and develop a team of 3–5 Account Managers and Senior Account Managers
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Requirements
Bachelor’s degree or equivalent professional experience
7+ years of experience in Account Management, Client Success, Publisher Development, or Customer Success within digital advertising, ad technology, media, or SaaS
3+ years of experience leading and developing Account Management, Client Success, or Customer-facing teams
Experience managing enterprise customer relationships and executive stakeholders
Demonstrated ability to lead cross-functional initiatives across Sales, Product, Engineering, Operations, and Customer Success
Strong analytical, communication, presentation, and problem-solving skills
Proven ability to prioritize multiple initiatives and lead effectively in a fast-paced, matrixed organization
Tech stack
SalesforceGainsightAsanaCRMCustomer Success Tools
Benefits
Base pay within range $135,510.99 - $203,266.49 depending on experienceTargeted commission: $58,286.00Potential for significant upside above targeted earnings for sales overachievementBest-in-class benefits supporting physical, financial, and emotional well-beingPersonalized support through various life milestones and everyday life
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