Sr. Incident Manager

What you'll do

• Lead Sev1–Sev3 incidents as the single point of accountability
• Drive real-time decision-making, escalation, and coordination across teams
• Run incident communications, including updates to executives and stakeholders
• Translate technical issues into clear business impact
• Own and improve the Major Incident Management process
• Lead post-incident reviews and ensure follow-through on actions
• Track key metrics (e.g., MTTR, incident trends) and drive improvements
• Coordinate with Product, Commercial, and Legal on client communications when needed
• Align incident response with business priorities, including customer and revenue impact
• Improve tooling, automation, and workflows for incident response

Requirements

• 7+ years in SRE, DevOps, Technical Operations, or Incident Management
• Experience leading Sev1/Sev2 incidents in high-availability environments
• Proven ability to coordinate cross-functional teams during critical outages
• Solid understanding of distributed systems and cloud environments (AWS or GCP)
• Experience with monitoring and incident tools (e.g., Datadog, Grafana, PagerDuty)
• Comfortable working with logs, alerts, and system diagnostics
• Strong communicator, including with executive stakeholders
• Ability to translate technical issues into business impact
• Comfortable driving decisions and alignment under pressure
• Calm, decisive, and execution-focused mindset
• Able to push for action and maintain momentum
• Experience improving processes and operational maturity
• Nice to have: Experience in AdTech, digital media, or similar environments
• Nice to have: Familiarity with SLOs/SLIs and reliability frameworks
• Nice to have: Experience with automation or AI-driven incident tooling
• Nice to have: ITIL or similar certification

Tech stack

Benefits