Viant is hiring a Senior Account Manager for the Sales Team. The role involves managing client relationships, supporting pre-sales, campaign management, account retention, and upsell activities. Responsibilities include managing RFI/RFP processes, crafting responses, growing assigned accounts, liaising between clients and internal teams, managing campaign launches, using Salesforce for campaign data, understanding Viant’s products, and supporting growth goals. Requirements include 4-6 years in digital media/programmatic/ad tech account management, 1+ years campaign management experience, strong knowledge of digital media and programmatic advertising, proficiency in MS Office and Salesforce, excellent communication and problem-solving skills, and a bachelor’s degree. Benefits include fully paid health insurance, paid parental leave, and unlimited PTO. Salary range is $90,000 to $100,000. Location: Detroit, Michigan, United States.
What you'll do
Support RFI/RFP process to land new accounts across all service models in assigned territory
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Craft effective responses to RFPs and RFIs including feasibility scoping, campaign design, and supporting documentation
Manage and grow a roster of assigned accounts to maximize client satisfaction, retention, and growth
Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage the campaign launch process from start to finish including client kickoff call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
Utilize Salesforce to ensure all campaign information is accurate
Deep understanding of Viant’s product offering and best practices for campaign effectiveness and cross-selling
Use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities
Support growth goals quarter over quarter and year over year
Be primary point of contact for the customer on day-to-day account needs
Requirements
4-6 years digital media/programmatic/ad tech account management or client service experience
1+ years of hands-on campaign management experience
Strong understanding and enthusiasm about digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
Ability to thrive in a fast-paced work environment
Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills
Superb organizational, written, and verbal communication skills
Consultative, strategic thinker with enthusiasm for account growth, upsell/cross sell, and customer success
Proficient in MS Office including PowerPoint, Excel and Outlook
Exposure to Salesforce.com or similar CRM
Aptitude for working with custom software systems
Bachelor’s degree required
Tech stack
SalesforceMS OfficePowerPointExcelOutlook
Benefits
Fully paid health insurancePaid parental leaveUnlimited PTO
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