Service Engineering Manager at Microsoft | AdTechTalent
Engineering2 days agoOn-site
Microsoft
Service Engineering Manager
service engineeringautomationengineering managementC#.NETMicrosoft AzurePythonJavaScriptAICopilotdigital advertisingsite reliabilityincident managementtechnical leadershipsoftware engineeringagileresponsible AI
Key details
Salary
£75K – £123K
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
London, United Kingdom
Full job description
Microsoft Advertising seeks a Service Engineering Manager to lead a team providing advanced technical support and building scalable engineering solutions for advertising services. The role involves people leadership, technical strategy, and collaboration across Product, Engineering, Support, Sales, and business teams. Responsibilities include guiding design and delivery of secure, reliable services and automation, managing service health, incident management, driving automation and AI adoption, and raising engineering standards. Required qualifications include a relevant Bachelor's degree or equivalent experience, people management or technical leadership experience, knowledge of software engineering and automation (C#, .NET, Python, JavaScript), experience in digital advertising technologies, and strong communication skills. Salary range is £74,700 to £122,600 per year. The position is based in London, United Kingdom, and requires on-site work.
What you'll do
Lead, coach and develop a team of Service and Automation Engineers
Set clear priorities and outcomes, build technical capability, and create an inclusive environment
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Guide design and delivery of scalable, secure and reliable services, automation and engineering solutions
Support technical decisions through design reviews, technical proposals and prototypes
Ensure service health and operational performance with appropriate processes and tools
Use service signals and engineering data to identify risk and prioritize improvements
Build partnerships across Product, Engineering, Support, Sales and business teams
Advocate for customers using feedback and service data to influence product and engineering investment
Translate operational needs into prioritized engineering work and product improvements
Lead incident management and prevention including root-cause analysis and corrective actions
Drive automation, diagnostics, preventative guardrails and self-service capabilities
Guide responsible AI adoption including evaluation, security, safety and monitoring
Use data to guide investment and measure impact of engineering improvements
Raise engineering standards across quality, reliability, security, privacy and responsible engineering
Protect customers and marketplace by detecting fraudulent traffic and advertising practices
Manage third-party vendors and service providers ensuring service-level and contractual commitments
Requirements
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field OR equivalent experience
People management and/or technical leadership experience
Experience in customer service, technical support, live-site operations or operational excellence
Experience leading teams through ambiguous, cross-functional technical work and taking ownership of complex problems
Working knowledge of software engineering and automation, including experience with one or more languages such as Python, C# or JavaScript, or equivalent scripting and development experience
Experience leading a software engineering, service engineering, site reliability or automation team in a production environment
Knowledge of digital advertising technologies and industry trends across search, display, native or video advertising
Experience partnering with Sales, Client Services, Support, Legal, Marketing, Security, Product and Engineering teams
Understanding of the software development lifecycle, agile delivery practices, technical design reviews, source control, testing, deployment and ongoing service ownership
Demonstrated experience in an engineering management role, including leading, coaching, and scaling engineering teams responsible for delivering high-quality, reliable software
Proven ability to lead multi-team initiatives, operate effectively in ambiguous problem spaces, and influence outcomes across organizational boundaries
Demonstrated track record of developing engineers and leaders, and of fostering inclusive, high-performing engineering cultures focused on quality, ownership, and continuous improvement
Experience applying automation, AI or Copilot capabilities to operational workflows, with attention to evaluation, adoption, measurement, security and responsible use
Solid written and verbal communication skills, including the ability to explain technical issues, customer impact, risk and trade-offs to technical and non-technical stakeholders
Tech stack
C#.NETMicrosoft AzurePythonJavaScriptAICopilotlarge language models
Benefits
Competitive salaryPotential eligibility for benefits and other compensationInclusive culture promoting respect, integrity, accountability, and growth mindsetOpportunities for professional development and continuous learning
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