Microsoft Advertising seeks a Service Engineer II to support its digital advertising platform. The role involves technical investigations, building AI-driven automation and internal tools, writing production-quality code, troubleshooting complex issues, and converting customer feedback into product improvements. Responsibilities include maintaining automated tests, operational improvements, and representing support in product releases. Required qualifications include a Bachelor's degree in a related field and 2+ years technical experience in software or systems engineering. Preferred skills include coding in C#, Python, TypeScript/JavaScript, experience with APIs, debugging, AI coding tools, advertising domain knowledge, and cloud/distributed systems expertise. The position requires passing Microsoft Cloud background checks. The role is full-time, on-site in Redmond, WA, with a salary range of $102,100 to $202,200 annually in the U.S., higher in select metro areas.
What you'll do
Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows
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Requirements
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field experience
2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript)
Experience building automation and/or services that integrate with APIs, databases, and distributed systems
Hands-on debugging skills (logs, metrics, traces) and comfort working in a live-site/production environment
Experience using AI-based coding tools daily (e.g., GitHub Copilot, ChatGPT, or similar)
Domain knowledge or experience in Organic & Paid Search, Display, Native, and Video advertising
Proficiency in developing tools and automation in C#
Experience with customer-facing tier 3 technical support or within a software development organization
6+ years technical experience working with large-scale cloud or distributed systems
Knowledge and experience in two or more of the following: data mining, web mining, machine learning, statistics, business intelligence/customer intelligence, user modeling, information retrieval, databases, data warehousing, data processing (ETL), e-metrics/measurement
Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
Certain roles may be eligible for benefits and other compensationInclusive work environmentOpportunities to work with AI-driven automation and modern tools
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