Microsoft Advertisingtechnical supportautomationtelemetrydiagnosticsAI-assisted toolsPythonC#JavaScriptPowerShellJavaSQLAzurecloudescalation managementservice engineeringdigital advertisingad techRESTJSONXMLmonitoringobservabilityfraudpolicycustomer supportescalations
Key details
Salary
€63K – €106K
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Dublin, Ireland
Full job description
Microsoft Advertising seeks a Service Engineer to provide advanced technical support for complex platform and customer issues. Responsibilities include investigating and resolving product, escalation, policy, fraud, and service health issues using telemetry and diagnostics; designing and maintaining automation and AI-assisted support tools; managing escalations balancing urgency and SLA expectations; creating scalable support assets; improving support effectiveness; and providing feedback to product and engineering teams. Requires a Bachelor's degree or equivalent experience in relevant technical fields, experience in Tier 3 technical support or escalation management, proficiency in programming/scripting languages (Python, C#, JavaScript, PowerShell, Java), SQL skills, experience with cloud and monitoring tools (preferably Azure), and strong communication and documentation skills. Experience with Microsoft Advertising or digital advertising support is preferred. The role is full-time, on-site in Dublin, Ireland, with a salary range of €63,400 to €105,700 per year.
What you'll do
Investigate and resolve complex Microsoft Advertising product, escalation, policy, fraud, and service health issues using telemetry, logs, customer signals, ticket trends, and platform diagnostics
Similar jobs
More roles worth a look
Related opportunities based on specialty and working model so candidates can keep momentum.
Apply an automation-first mindset to identify repeatable manual work and design, improve, and maintain automation, dashboards, proactive checks, alerting signals, diagnostic workflows, and AI-assisted support tools
Own complex customer, partner, sales, and support escalations balancing urgency, quality, business impact, SLA expectations, and technical evidence
Drive root cause analysis and service improvement in partnership with Product and Engineering
Create and maintain scalable support assets including diagnostic playbooks, troubleshooting guides, knowledge base articles, escalation templates, and readiness content
Measure and improve support effectiveness through indicators such as reduced manual effort, faster triage, improved MTTR, fewer repeat contacts, fewer unnecessary escalations, SLA stability, and improved customer support quality
Act as the voice of the customer and support organization by providing actionable feedback to Product, Engineering, Account Management, Support leadership, and Trust and Safety stakeholders
Participate in operational coverage including occasional night and weekend on-call support
Requirements
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
Technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
Experience in customer-facing Tier 3 technical support, escalation management, live-site operations, or advanced troubleshooting for high-volume commercial platforms or cloud services
Experience designing, building, or improving automation, scripts, diagnostic workflows, dashboards, proactive checks, or alerting solutions
Proficiency with one or more programming or scripting languages such as Python, C#, JavaScript, PowerShell, Java
Experience querying, analyzing, and visualizing large datasets using SQL or equivalent data platforms
Experience working with cloud, distributed systems, telemetry, monitoring, observability, or service health tooling, preferably in Azure or comparable cloud environments
Experience troubleshooting or integrating with modern web and API technologies including REST, JSON, XML, authentication patterns
Experience using AI-assisted tools, Copilot-style workflows, or emerging automation capabilities
Strong written and verbal communication skills for technical and non-technical audiences
Strong documentation and knowledge-management skills
Ability to collaborate across remote, global, and cross-functional teams
Experience with Microsoft Advertising, ad tech, search, audience, retail media, display, video, reporting, conversion tracking, trust and safety, fraud, policy, or digital advertising support scenarios
