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Moloco
Senior Technical Solutions Engineer
technical supportsolutions engineeringad opsmachine learningroot cause analysisincident responseautomationAPIdistributed systemsDatadogretail mediaescalationsdata pipelineslog analysis
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5+
Location
Paris, Paris, France
Full job description
Moloco is hiring a Senior Technical Solutions Engineer for its Commerce Media organization in Paris. The role involves owning Tier 2/3 technical escalations, performing root cause analysis on production issues related to ad serving, data pipelines, and ML infrastructure, leading incident response for service disruptions, and developing operational infrastructure including playbooks, automation tools, and KPIs. Candidates should have 6+ years of experience in technical support, solutions engineering, or software engineering, strong troubleshooting and data analysis skills, experience with API integrations and distributed systems, and familiarity with monitoring tools like Datadog. Experience in AdTech or retail media is a plus. The position is full-time and on-site in Paris.
What you'll do
- Own Tier 2/3 technical escalations from Frontline Support Specialists, triaging and resolving complex issues
- Perform structured Root Cause Analysis on production issues
- Lead incident response for production ads service disruptions
- Author postmortem documents and track remediation action items
- Build and maintain diagnostic playbooks and runbooks
- Develop internal tooling and automation scripts for issue detection, diagnosis, and reporting
- Define and track operational KPIs to improve support efficiency
- Partner with Customer Engineering team for smooth issue handoffs and aligned escalation workflows
- Contribute to internal and external documentation
- Review technical integrations during new platform onboarding and surface potential operational risks
Requirements
- 6+ years of professional experience in technical support, solutions engineering, or software engineering
- Strong troubleshooting skills and ability to analyze large-scale datasets
- Ability to independently write and interpret complex queries against large-scale data warehouse environments
- Hands-on experience with API integrations and distributed systems
- Experience handling technical escalations and driving them to resolution
- Strong written and verbal communication skills
- Experience in AdTech or retail media domains (DSP, SSP, ad serving, attribution) is a strong plus
- Familiarity with monitoring and observability tools such as Datadog
- Experience as a founding member or early contributor in building new teams, systems, or operational processes
- Familiarity with scripting, AI tools for automation, process enhancement
- Fluent in English; multilingual communication skills preferred
Tech stack
machine learningad servingdata pipelinesML infrastructureREST APIDatadogscriptingautomationdata warehouselog analysis
Benefits
Innovative benefits that empower employees to take care of themselves and their familiesInclusive work environmentOpportunities for growth and learning
Apply now
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