Senior Support Engineer at AppsFlyer | AdTechTalent
Ad OpsYesterdayOn-site
AppsFlyer
Senior Support Engineer
support engineeringSQLAPIsAI toolsautomationtechnical supportSaaScustomer supportescalation managementproblem solving
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Warsaw, Poland
Full job description
Senior Support Engineer role based in Warsaw, Poland, responsible for independently handling complex technical and customer-facing issues for English-speaking customers. The role involves owning support cases end-to-end, mentoring global support team members, using AI and automation tools to improve workflows, and collaborating with internal teams to enhance customer experience. Requires 5+ years in technical support or support engineering in SaaS or tech environments, strong SQL and API skills, excellent English communication, and authorization to work in Poland. The position is on-site and reports to global leadership, with responsibilities including escalation management and process improvement.
What you'll do
Own complex technical and product-related support cases from investigation through resolution
Provide high-quality support to customers in English across written and live interactions
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