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AppsFlyer
Senior Support Engineer
SQLtechnical supportQAdata analysisprogrammingBig dataAPIsLLMAI Agentcustomer supporttechnical account managementdigital advertisingmobile marketing
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Buenos Aires, Argentina
Full job description
AppsFlyer seeks a senior technical support specialist with 5+ years experience in technical support, QA, data analysis, development, or technical account management. The role involves end-to-end ownership of customer technical issues, troubleshooting, root cause analysis, and communication. The candidate will collaborate with R&D, Customer Success, and Product teams, manage escalations, contribute to product feedback, lead support improvement processes, and manage internal projects such as training and feature release readiness. Required skills include SQL querying, knowledge of at least one programming language, excellent communication, multitasking, and a structured, process-oriented approach. Bonus experience includes web/mobile marketing, digital advertising, SDK/mobile development or QA, big data technologies, APIs, and experience with LLM and AI Agents. Location: Buenos Aires.
What you'll do
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
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