AdTechTalent
Ad Ops4 months agoOn-site

AppsFlyer

Senior Support Engineer

SQLtechnical supportQAdata analysisprogrammingBig dataAPIsLLMAI Agentcustomer supporttechnical account managementdigital advertisingmobile marketing

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Buenos Aires, Argentina

Full job description

AppsFlyer seeks a senior technical support specialist with 5+ years experience in technical support, QA, data analysis, development, or technical account management. The role involves end-to-end ownership of customer technical issues, troubleshooting, root cause analysis, and communication. The candidate will collaborate with R&D, Customer Success, and Product teams, manage escalations, contribute to product feedback, lead support improvement processes, and manage internal projects such as training and feature release readiness. Required skills include SQL querying, knowledge of at least one programming language, excellent communication, multitasking, and a structured, process-oriented approach. Bonus experience includes web/mobile marketing, digital advertising, SDK/mobile development or QA, big data technologies, APIs, and experience with LLM and AI Agents. Location: Buenos Aires.

What you'll do

  • Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
  • Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
  • Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
  • Enrich client knowledge base with relevant technical information
  • Create and lead support improvement processes across the company
  • Provide product feedback and insights to the business and R&D teams
  • Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
  • Be a technical advocate for VIP customers, working closely with customer success and business teams

Requirements

  • Passion for solving customer issues in a fast paced environment
  • 5+ years of experience with technical support / QA / data analysis / development / technical account management
  • Experience in SQL querying and managing data
  • Knowledge of at least one programming language
  • Excellent written and verbal communication skills
  • Ability to handle communications between clients, internal business teams and engineering teams
  • Ability to learn new technologies quickly
  • Ability to multitask and work independently
  • Structured and process-oriented

Tech stack

SQLprogramming languageBig data technologiesAPIsLLMAI Agent

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