Senior Support Engineer at AppsFlyer | AdTechTalent
Ad Ops4 months agoOn-site
AppsFlyer
Senior Support Engineer
support engineeringtechnical supportSQLAPIsAIautomationHebrewEnglishSaaScustomer supportad tech
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Herzliya, Israel
Full job description
Seeking a Senior Support Engineer based in Herzliya, Israel to provide technical support for English and Hebrew-speaking customers. Responsibilities include managing complex support cases, mentoring team members, using AI and automation tools, and collaborating with internal teams. Requires 5+ years in technical support or support engineering in SaaS/tech, strong SQL and API skills, excellent Hebrew and English communication, and ability to handle ambiguous, high-impact issues independently.
What you'll do
Own complex technical and product-related support cases from investigation through resolution
Provide high-quality support to customers in Hebrew and English across written and live interactions
Handle ambiguous, high-impact, or cross-functional issues with strong judgment and minimal supervision
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Requirements
5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment
Strong troubleshooting and problem-solving skills
Ability to work through complex cases independently
Strong SQL skills and experience writing complex queries for investigation and troubleshooting
Experience working with logs and performing deep technical and data analysis
Experience working with APIs, including reading documentation, testing requests, and troubleshooting integrations
Excellent written and verbal communication skills in Hebrew and English
Ability to manage ambiguity, prioritize effectively, and maintain sound judgment under pressure
Proactive, ownership-driven mindset with a strong focus on customer impact
Comfort using AI tools in daily workflows
Willingness to test new tools, challenge existing processes, and help the organization learn how to work better with AI
Tech stack
SQLAPIsAI toolsAutomationInternal support tools
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