Senior Service Engineering Manager

What you'll do

• Lead and develop a team of Service and Automation Engineers, providing technical guidance, coaching, and support
• Deliver results through empowerment and accountability by modeling Microsoft’s leadership principles and fostering an inclusive team culture
• Drive process simplification, standardization, and automation to improve operational efficiency, service reliability, and scalability
• Own and drive the adoption and operational effectiveness of AI-enabled support and automation platforms, including Copilot and emerging AI technologies
• Partner closely with engineering, business, and technical leaders to plan and execute high-impact initiatives
• Provide technical leadership on large-scale systems, incident management, and service reliability
• Identify, assess, and respond to security risks and emerging threats, reprioritizing automation and tooling as needed
• Use data and insights to detect trends, prevent fraud and abuse, protect advertiser ROI, and ensure user safety
• Build solid cross-group relationships, promote knowledge sharing, and mentor engineers

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field OR equivalent experience
• 8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
• 3+ years people management and/or leadership experience
• Proven experience as a Software Engineering Manager or similar role in a software development setting
• 3+ years of experience with programming languages such as Python, C#, or JavaScript
• Experience in developing scripts and automation tools for data analysis and manipulation
• Understanding of automation and scripting skills
• 3+ years of customer service and supporting operational excellence and best practices
• Understanding of software development life cycle (SDLC) and agile methodologies (preferred)
• Expertise in cloud technologies like Azure (preferred)
• Ability to develop and implement long-term security strategies
• Experience transitioning teams from reactive to proactive security postures
• Experience partnering with sales, client services & support, legal, marketing, technology teams
• Ability to work through self-directed, ambiguous situations
• Demonstrated skills in dealing with diverse groups of product teams
• Ability to direct and work independently
• Passion for developing others and being vested in their success

Tech stack