Microsoft Advertising is seeking a Service Engineering Manager to lead a team of Service and Automation Engineers supporting paid search results on Bing and partner sites. The role involves technical leadership, driving automation and AI-enabled support platforms, improving operational efficiency, and collaborating with cross-functional teams. Requires 8+ years technical experience in software or service engineering, 3+ years management experience, proficiency in Python, C#, or JavaScript, and experience with automation and customer service. Preferred skills include SDLC, agile, Azure cloud, security strategy, and ability to work independently. Location: Hyderabad, India. On-site role.
What you'll do
Lead and develop a team of Service and Automation Engineers, providing technical guidance, coaching, and support
Deliver results through empowerment and accountability by modeling Microsoft’s leadership principles and fostering an inclusive team culture
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Requirements
Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field OR equivalent experience
8+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls
3+ years people management and/or leadership experience
Proven experience as a Software Engineering Manager or similar role in a software development setting
3+ years of experience with programming languages such as Python, C#, or JavaScript
Experience in developing scripts and automation tools for data analysis and manipulation
Understanding of automation and scripting skills
3+ years of customer service and supporting operational excellence and best practices
Understanding of software development life cycle (SDLC) and agile methodologies (preferred)
Expertise in cloud technologies like Azure (preferred)
Ability to develop and implement long-term security strategies
Experience transitioning teams from reactive to proactive security postures
Experience partnering with sales, client services & support, legal, marketing, technology teams
Ability to work through self-directed, ambiguous situations
Demonstrated skills in dealing with diverse groups of product teams
Ability to direct and work independently
Passion for developing others and being vested in their success
Tech stack
PythonC#JavaScriptAzureAI-enabled support platformsCopilot
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