Senior Service Engineer - Ads Platform at Microsoft | AdTechTalent
Engineering9 days agoOn-site
Microsoft
Senior Service Engineer - Ads Platform
service engineeringsoftware engineeringcustomer supportautomationAI-assisted solutionsMicrosoft Advertisingshopping campaignsfeed based campaignsShopifyREST APIsSQLKusto Query LanguageC#JavaPythonTypeScriptJavaScripttechnical troubleshooting
Key details
Salary
From $120K
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Redmond, United States
Full job description
Microsoft Advertising seeks an experienced Service Engineer II to support Product Ads and Shopping campaigns. The role involves complex customer troubleshooting, product improvement, and automation to enhance reliability and customer outcomes. Responsibilities include serving as a technical expert, leading investigations across ads and shopping campaigns, guiding global teams, owning service KPIs, and creating operational improvements. The candidate will turn customer and incident evidence into product action plans and design AI-assisted automation solutions. Required qualifications include a Bachelor's degree in computer science or related field with 2+ years relevant experience or equivalent, ability to pass Microsoft security screenings, and strong coding and troubleshooting skills. Preferred qualifications include advanced degrees and 3-5+ years technical experience, experience in Tier 3 support, and expertise with web technologies, REST APIs, SQL, and Kusto Query Language. The position is full-time, on-site in Redmond, WA, with salary ranging from $119,800 to $234,700 annually depending on location.
What you'll do
Serve as a technical and domain subject matter expert for Microsoft Advertising Ads and Shopping campaigns
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Requirements
Bachelor’s degree in computer science, Information Technology, Data Science, Engineering, or a related field AND 2+ years of relevant experience in software engineering, service engineering, systems engineering, or technical support; OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
Preferred: Master's Degree in related fields AND 3+ years technical experience OR Bachelor's Degree AND 5+ years technical experience OR equivalent experience
Experience in customer-facing Tier 3 support or software product organization managing complex escalations
Experience troubleshooting feed based campaigns, shopping products, Shopify using web technologies, backend logs, REST APIs, SQL, Kusto Query Language, or similar diagnostic tools
Experience creating diagnostic automation or AI-assisted solutions
Strong coding skills in a general-purpose language (C#, Java, Python, TypeScript/JavaScript)
Hands-on troubleshooting using logs, metrics, traces, APIs, databases, and query languages in live-site or customer-impacting investigations
