Senior Product Operations Manager

What you'll do

• Drive end-to-end facilitation of the product roadmap process, including strategy formulation, investment area definition, opportunity sizing, capacity planning, and scenario/tradeoff analysis
• Facilitate formal roadmap presentations to leadership, commercial, and revenue teams to build alignment on strategic priorities, resource allocation, sequencing, and explicit tradeoffs
• Document and socialize roadmap decisions; maintain version control of all roadmap artifacts
• Integrate lifecycle expertise across multiple initiatives, anticipating systemic risks, cross-team dependencies, and cross-platform impacts; shape planning rituals and readiness standards across the organization
• Own operational readiness strategy for key product features, leveraging release readiness frameworks to drive alignment across multiple product domains
• Anticipate systemic risks, define scalable playbooks, and influence senior stakeholders to ensure enterprise-wide launch preparedness and accountability for upstream and downstream adoption
• Partner with Product and Ops leadership to evolve lifecycle frameworks, improving predictability, quality, and execution consistency
• Facilitate regular cadence goal-setting for each product area and PM, ensuring goals ladder to roadmap investment areas and company goals
• Collaborate with Data Science and Analytics partners to translate measurement frameworks into actionable tracking plans; embed defined KPIs in execution workflows and ensure insights drive meaningful adjustments in process and delivery outcomes
• Design frameworks and quality controls used across Product Ops that enable teams to extract signal from noise and link insights to business outcomes
• Monitor progress via structured weekly updates and proactively escalate risks, tradeoffs, slippage, or misalignment to product leadership
• Operate the regional intake process to collect structured pain point requests from field teams and route validate, strategically aligned opportunities to PMs for investigation
• Build scalable mechanisms for collecting, synthesizing, and communicating user needs; integrate quantitative and qualitative data into cohesive insights that directly inform roadmap prioritization and feature decisions
• Standardize how requests are documented, categorized, and themed; close the loop with field stakeholders on prioritization and progress
• Champion adoption of user-centered practices within and across teams; drive measurable improvements in customer and product outcomes
• Own agenda design and management for product team meeting cadences: weekly leadership meetings, goal-tracking reviews, and cross-functional alignment sessions
• Establish communication cadences and documentation standards that sustain alignment over time; ensure meetings are purposeful, high-leverage, and tied to current priorities
• Facilitate alignment across multiple leadership groups and initiatives; anticipate friction points, reframe conflicts constructively, and guide teams toward evidence-based decisions
• Lead complex change initiatives spanning multiple teams; design transition plans, stakeholder communications, and feedback loops to sustain adoption; anticipate resistance and implement strategies that maintain morale and clarity
• Introduce tooling or automation to streamline processes or reduce overhead; partner with leaders to measure impact and drive continuous improvement across teams
• Facilitate collaboration among cross-functional teams and influence decision-making within senior-level audiences; lead execution against recommendations quickly and accurately
• Support psychological safety, team health, and happiness within the product org

Requirements

• 5+ years of experience in a technology company in product management, product operations, or program management with significant interface with technical and business teams
• Demonstrated experience driving product roadmap processes, investment planning, or strategic planning cycles
• Experience with release readiness or launch operations, including building playbooks and driving cross-functional launch preparedness
• Experience facilitating senior level alignment meetings and communicating complex tradeoffs to senior stakeholders
• Familiarity with field feedback or voice-of-customer programs; ability to integrate qualitative and quantitative data into actionable product direction
• Experience partnering with Data Science or Analytics teams to define KPIs, build tracking plans, and embed measurement into delivery workflows
• Comfortable working across product, engineering, revenue, and operations teams to drive cross-functional alignment
• Familiar with product and design tools such as Jira, Confluence, Salesforce, and whiteboarding tools
• Experience with goal-setting frameworks (OKRs or similar) and progress tracking at the organizational level
• Strong written and verbal communication skills to create clarity across a large organization

Tech stack

Benefits