Senior Manager, CXM Consulting

What you'll do

• Lead the building, development and delivery of strategic omni-channel marketing plans
• Continually monitor current marketing trends, new technology solutions and competitive strategies and translate them into new marketing ideas for clients
• Show a strong understanding of differences in marketing to customers in different verticals and environments
• Develop trusted, long-term relationships with key client contacts and executives
• Ensure meaningful client value is delivered through a mix of best-practice solutions, skills, capabilities and original thinking
• Manage team members to deliver strategy projects correctly and on-time
• Collaborate and develop relationships with internal teams (account management, operations, creative, analytics etc.) and partner agencies to understand the feasibility of cross-channel recommendations/plans
• Identify key data points and measurements to show the impact of our approach and strategy on the client’s business

Requirements