Senior Director, Operations & Transformation, Revenue Operations role in Commercial Operations & Excellence. Lead digital commercial engine connecting systems, data, automation, and AI to improve customer-facing teams' workflows and productivity. Own roadmap for revenue systems (Salesforce, Gainsight, Zendesk), data architecture, KPI design, and automation. Lead AI adoption from pilot to production with governance. Collaborate cross-functionally to ensure secure, compliant solutions. Manage platform operations, training, organizational change, team leadership, suppliers, and budget. Requires senior leadership experience in Revenue or Commercial Operations at global B2B tech company, expertise in Salesforce, Gainsight, Zendesk, data architecture, automation, AI implementation, and organizational change. Benefits include competitive salary (6,600 – 7,500 EUR gross monthly), global culture, growth opportunities, health insurance, additional vacation, pet-friendly office, and more. Location: Vilnius, Lithuania.
What you'll do
Own the roadmap for revenue systems including Salesforce, Gainsight, and Zendesk
Manage revenue operations data architecture and quality
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Train teams on tools and responsible AI use
Lead organizational change and adoption of new tools and ways of working
Build and lead a team in systems, data architecture, and automation
Manage suppliers and budget
Requirements
Senior leadership experience in Revenue Operations, Commercial Operations, or transformation at a global B2B tech company
Deep expertise in Salesforce, Gainsight, Zendesk, or similar platforms across the full customer lifecycle
Strong expertise in data and solution architecture, integration, data governance, release management, and technical debt
Track record of turning business processes into scalable systems and automation and delivering large transformation programs
Hands-on experience taking AI from pilot to production, with testing, human oversight, and measurable results
Proven experience leading organizational change and driving adoption of new tools, capabilities, and ways of working across global teams
Systems-thinking mindset connecting business goals to data, technology, and architecture
Clear executive communication skills
Strong ownership and judgment with ability to make progress in ambiguity
Collaborative approach working across teams and regions
Results-driven mindset using evidence to set priorities and deliver measurable outcomes
Curiosity and willingness to learn especially about AI and agentic models
Solid grasp of agentic system principles and design
Understanding of B2B SaaS or AdTech revenue models and global go-to-market operations
Experience with business cases, build-buy decisions, vendors, and budgets
Global, dynamic, and international work cultureAccelerated growth with daily learning and professional development opportunitiesSupportive leadership with transparent communicationCompetitive compensation (6,600 – 7,500 EUR gross monthly)Additional vacation days annuallyComprehensive health and accident insurance benefits2 Trust Days for recoveryOn-site canteen with affordable mealsPet-friendly office policyRewarding referral programGlobal perks, work anniversary celebrations, and company events
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