Senior Customer Onboarding Manager

What you'll do

• Be a subject matter expert on Smartly.io's products and services
• Manage effective communications with customers during onboarding
• Curate clear and effective onboarding plans
• Work closely with Sales and Customer Success teams to deliver tailored solutions
• Take full ownership of the technical execution of the onboarding plan
• Coordinate internal teams to ensure optimal onboarding experience
• Identify quick wins and opportunities for customers to maximize platform usage
• Set up reporting views for customers to monitor campaign performance
• Showcase use of feeds to create automations and streamline workflows
• Deliver comprehensive training on all aspects of the platform
• Tailor onboarding journey to each customer's specific challenges
• Organize and manage the onboarding process, collaborating with cross-functional teams
• Collaborate with teams to ensure sales promises are successfully delivered

Requirements

• Bachelor's degree in a relevant field or equivalent practical experience
• 4+ years digital experience, ideally with exposure to both paid social (Meta) and programmatic media buying
• Strong understanding of digital advertising platforms and tools
• Experience working with Google Sheets, utilizing its features and functions effectively
• Proficiency in creating visually appealing and impactful presentations using Google Slides
• Excellent communication and interpersonal skills
• Detail-oriented and highly organized with strong project management skills
• Problem-solving mindset and ability to navigate complex situations
• Self-motivated and proactive, able to work independently and prioritize tasks
• Ability to thrive in a fast-paced and collaborative team environment

Tech stack