AdTechTalent
Programmatic15 days agoOn-site

PubMatic

Senior Commerce Customer Success Manager

programmaticcommerceretail mediaSSPDSPSupply Path Optimisationidentity graphsRampIDsclean roomscookieless addressabilitycustomer successdigital advertising

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

London, England, United Kingdom

Full job description

Senior Commerce Customer Success Manager role based in London. Lead strategic partnerships with Tier-1 retail media networks, focusing on commerce strategy, identity, and programmatic scale. Responsibilities include managing commercial growth, leading identity workflows, advising on monetisation strategies, overseeing Joint Business Plans, analysing buyer performance, acting as client advocate to product and tech teams, and supporting regional teams with regulatory and technical challenges. Requires 5+ years in digital advertising with 2+ years in Commerce or Retail Media, advanced programmatic knowledge including SSP/DSP and Supply Path Optimisation, experience with identity graphs and cookieless solutions, strong commercial and analytical skills, and ability to present to senior stakeholders. Benefits include private medical insurance, dental and eye care, mental health support, sick leave, annual and parental leave, life assurance, training, childcare savings, free lunches, and social events.

What you'll do

  • Strategic ownership of Tier-1 commerce and retail media partners, driving commercial growth through cross-sell and upsell of PubMatic’s commerce solutions
  • Leading identity and addressability workflows, proactively identifying match-rate bottlenecks and collaborating with partners such as LiveRamp and InfoSum to maximise audience scale
  • Advising retailers on onsite and offsite monetisation strategies, including audience extension and advanced retail media activation
  • Overseeing delivery of high-value Joint Business Plans (JBPs) and providing “white-glove” support for priority buyer activations
  • Analysing buyer performance to identify revenue leakage, remove spend blockers, and protect quarterly targets
  • Acting as the Voice of the Client to Product and Tech Ops teams, influencing roadmap priorities across EMEA
  • Supporting regional teams in navigating regulatory, identity, and technical complexities within the European retail media landscape

Requirements

  • 5+ years’ experience in digital advertising, with at least 2 years focused on Commerce or Retail Media
  • Advanced programmatic expertise, including deep knowledge of SSP/DSP mechanics and Supply Path Optimisation (SPO)
  • Practical experience with identity graphs, RampIDs, clean rooms, and cookieless addressability solutions
  • Proven commercial track record managing high-value accounts and identifying growth opportunities
  • Confidence presenting technical and performance insights to senior stakeholders and C-suite contacts
  • Strong analytical and problem-solving skills, with the ability to manage multiple complex workstreams in a fast-paced environment

Tech stack

programmaticSSPDSPSupply Path Optimisationidentity graphsRampIDsclean roomscookieless addressability

Benefits

Private medical insurance with Vitality (including wellness rewards)Dental and eye careMental health supportGenerous sick leave25 days’ annual leaveEnhanced parental leaveLife assuranceOngoing trainingChildcare savings through YellowNestFree catered lunchesRegular social events

Apply now

This MVP uses a placeholder application flow. In production, this section can connect to an external apply URL or a native application form.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.