Senior Client Success Manager

What you'll do

• Serve as the primary strategic and operational owner for a portfolio of high-value or high-complexity client accounts, ensuring a consistently strong client experience.
• Act as a trusted advisor to clients by connecting campaign execution, performance data, and platform capabilities to broader business objectives.
• Partner closely with Sales, leadership, and cross-functional teams to translate client goals into actionable plans, aligning short-term delivery with long-term account strategy.
• Lead proactive, insight-driven client conversations, identifying risks, surfacing opportunities, and guiding discussions toward retention and growth.
• Own coordination across internal teams (e.g., Ad Ops, Product, Finance, Sales) to ensure clear accountability, timelines, and execution quality.
• Take a leadership role in Quarterly Business Reviews (QBRs) by shaping the narrative, synthesizing insights, and recommending forward-looking strategies.
• Support revenue retention and expansion by identifying upsell or cross-sell opportunities, flagging churn risks early, and reinforcing Innovid’s long-term value.
• Ensure billing accuracy and financial integrity for assigned accounts by validating rates, resolving discrepancies, and building awareness of historical and seasonal trends.
• Continuously assess workflows and processes, flagging inefficiencies or gaps and contributing to improvements that enhance scalability and client health.
• Occasional travel may be required to support client and business needs.

Requirements

• Strong project and account management skills, with the ability to own end-to-end execution across multiple stakeholders and priorities.
• Excellent organizational skills, enabling you to manage complexity, dependencies, and shifting timelines without losing attention to detail.
• Comfort working with data, including advanced Excel skills for analysis, reporting, and performance storytelling.
• A high degree of accuracy and attention to detail, particularly in client deliverables, reporting, and billing validation.
• A proactive, self-directed working style with a clear sense of ownership and accountability.
• Strategic and analytical thinking skills, with the ability to connect client goals to insights, recommendations, and measurable outcomes.
• Strong communication and relationship-building skills, allowing you to build trust, influence conversations, and collaborate effectively with clients and internal partners.
• A revenue-conscious mindset, with an understanding of how execution quality, client health, and strategic alignment drive retention and growth.

Tech stack

Benefits