Senior Analyst-Survey Programming

survey programmingVOXCOForstaJavaScriptHTMLCSSmulti-marketquality assurancetechnical supportclient communication

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Mumbai, India

Full job description

Script and program complex surveys on the survey platform ensuring accurate execution and on-time delivery. Conduct thorough testing, review data, and provide quality links to clients. Provide technical support and troubleshooting for survey issues. Coordinate with project managers and client services to finalize materials and provide guidance on tool functionality. Review questionnaires to recommend efficient programming and improve data quality. Develop and implement innovative solutions to streamline survey programming. Requires 2+ years experience with VOXCO, Forsta or similar software, strong JavaScript, HTML, CSS skills, and ability to work night shifts and weekends.

What you'll do

Program and script high-complexity surveys on the survey platform ensuring accurate execution according to specifications
Focus on on-time delivery and end-to-end quality assurance
Conduct thorough testing of surveys, review data, and provide high-quality links to clients
Provide technical support and troubleshooting for survey-related issues
Coordinate with internal project managers and client services teams to finalize materials
Provide guidance on tool functionality and solutions
Review survey questionnaires and recommend efficient programming and optimal data layout to improve data quality and user experience
Develop, test, and implement innovative approaches, functions, and solutions to streamline survey programming and enhance project efficiency

Requirements

Bachelor’s degree in computer science, Information Technology, Statistics, or a related field
2+ years of experience with VOXCO, Forsta or similar survey programming software
Experience scripting multi-market complex projects
Strong understanding of JavaScript, HTML, CSS
Ability to work night shifts, rotational, 24/7 operational support and weekends
Client-focused with strong consulting, communication, and collaboration skills
Emotionally intelligent and adept at conflict resolution
Ability to work in high-pressure, fast-paced environments
Demonstrates ownership, problem-solving ability, multitasking and prioritization

Tech stack

VOXCOForstaJavaScriptHTMLCSS

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Company

Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.

Industry

Business Consulting and Services

Company size

10,001+

Website

https://www.merkle.com

Posted

2 months ago

Category: Programmatic

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