Senior Analyst role requiring 3-7 years experience with Qualtrics and Customer XP (CX) Certification. Responsibilities include implementing and delivering Qualtrics CustomerXM (CX) solutions, gathering business requirements, configuring surveys, dashboards, ticketing, role-based access, and reporting. Design and optimize Qualtrics Workflows, manage Website/App Feedback Intercepts, support Qualtrics Mobile SDKs, and configure integrations with CRM platforms like Salesforce and Microsoft Dynamics, SFTP, APIs, and third-party apps. Develop and maintain API integrations, participate in solution design and technical assessments, support client demos and POCs, provide CX best practice recommendations, collaborate with stakeholders, perform QA and post-deployment support, stay updated on platform enhancements, and mentor junior team members.
What you'll do
Independently support the implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients
Gather business requirements and assist in translating them into scalable CX solutions
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Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting solutions
Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes
Configure and manage Website/App Feedback Intercepts and other Digital Experience feedback programs
Support implementation and configuration of Qualtrics Mobile SDKs and digital feedback collection channels
Configure and support integrations between Qualtrics and enterprise systems, including CRM platforms (e.g., Salesforce, Microsoft Dynamics), SFTP environments, APIs, and third-party applications
Develop, test, troubleshoot, and maintain API-based integrations and automated data exchange processes
Participate in solution design discussions, effort estimation, and technical feasibility assessments
Support client demonstrations, Proof of Concepts (POCs), and solution walkthroughs as required
Provide recommendations based on CX best practices and prior implementation experience
Collaborate with internal and client stakeholders to ensure successful project delivery
Perform testing, quality assurance, issue resolution, and post-deployment support activities
Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices
Contribute to knowledge sharing and support junior team members on implementation best practices
Requirements
Qualtrics and Customer XP (CX) Certification
Experience working on Customer Experience (CX) programs
Qualtrics Workflow & Digital Feedback Configuration
API Integrations & Data Management
Problem Solving & Analytical Thinking
Stakeholder Collaboration
Excellent Verbal & Written Communication Skills
Tech stack
QualtricsQualtrics CustomerXM (CX)Qualtrics WorkflowsQualtrics Mobile SDKSalesforceMicrosoft DynamicsSFTPAPIs
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