Senior Account Manager role on the Direct & Programmatic Demand team at InMobi Advertising. Responsible for onboarding new advertiser customers, managing end-to-end campaign delivery and KPI optimization, acting as primary client contact post-sale, managing account retention and growth, and driving upsell and cross-sell opportunities. Collaborates with sales, operations, creative, insights, measurement, supply, and tech teams. Requires 8+ years client success or account management experience with at least 4 years in digital/programmatic advertising. Experience with DSPs like The Trade Desk, DV360, Amazon DSP preferred. Proficiency in Salesforce, Excel, PowerPoint, and analytics tools required. Role based in New York, NY or Chicago, IL with some travel. Offers competitive salary $140,500-$175,000 plus variable pay, RSUs, and comprehensive benefits including medical, dental, vision, 401(k), paid leave, wellness stipend, free lunch, pet insurance, and EAP.
What you'll do
Onboard new advertiser customers onto InMobi and Glance ad systems and infrastructure
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Own end-to-end delivery and KPI optimization of every deal sold by Sales Manager partners
Act as client's day-to-day point of contact post-sale, managing quarterly account retention and growth plans, revenue and margin management, and overall account health
Own upsell and cross-sell goals for managed accounts and track upsell activities in Salesforce
Partner with Sales Managers to co-own account's long-term strategy with data-driven recommendations
Lead campaign analysis and reviews; provide consultative guidance in regular client check-ins and quarterly business reviews
Manage full solution lifecycle for campaigns including pre-sale media planning, onboarding, delivery, optimization, and reporting
Collaborate cross-functionally with product, revenue strategy, TAM, product marketing, ad operations, creative, insights, agency development, and demand partner teams
Work with Technical Account Management and Ops teams to troubleshoot campaign issues and liaise with third-party partners such as DSPs, DMPs, and measurement vendors
Escalate at-risk accounts early for pacing issues, unresolved service problems, or stakeholder changes
Prioritize weekly tasks based on account needs such as renewals, QBRs, and client issue resolution
Surface marketplace feedback and client insights to inform InMobi's product and go-to-market strategy
Requirements
8+ years of overall client success or account management experience, including at least 4 years in digital and/or programmatic advertising
Proven track record of owning post-sale account health and driving measurable retention and growth within existing client accounts, including experience carrying or contributing to an upsell/renewal target
Strong ownership instincts and proactive communication
Strong account management and client success experience, including managing complex agency and brand relationships and co-owning account strategy with a sales partner
Hands-on experience with major DSPs and platforms such as The Trade Desk (TTD), DV360, and Amazon DSP is a strong plus
Demonstrated success partnering with cross-functional teams (Sales, Ad Ops, Creative, Insights, Product) and building trusted relationships internally
Proficiency with Salesforce, Microsoft Excel, PowerPoint, and analytics/BI tools
Strong analytical skills, comfortable interpreting campaign data to identify performance trends, risks, and upsell opportunities, and translating them into clear client recommendations
Excellent organizational and time-management skills, with ability to manage multiple clients, campaigns, and stakeholders simultaneously and reprioritize quickly
Willingness and flexibility to work with global teams across several time zones
Bachelor's degree or equivalent practical experience
Competitive salary and RSU grant (where applicable)High-quality medical, dental, and vision insurance (including company-matched HSA)401(k) company matchGenerous combination of vacation time, sick days, special occasion time, and company-wide holidaysSubstantial maternity and paternity leave benefits and compassionate work environmentFlexible working hoursWellness stipendFree lunch provided in offices dailyPet-friendly work environment and robust pet insurance policyEmployee Assistance Program (EAP)
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