Senior Account Manager role in the Direct & Programmatic Demand team at InMobi Advertising, based in Chicago, IL. Responsible for onboarding new advertiser customers, managing post-sale account health, driving retention and growth, and identifying upsell/cross-sell opportunities. Collaborates closely with Sales Managers and cross-functional teams to optimize campaign delivery and client success. Requires 8+ years of client success or account management experience, including 4+ years in digital/programmatic advertising. Experience with DSP platforms such as The Trade Desk, DV360, and Amazon DSP is a plus. Proficiency in Salesforce, Excel, PowerPoint, and analytics tools required. Benefits include competitive salary, ESOPs, medical/dental/vision insurance, 401(k) match, generous leave, flexible hours, wellness stipend, free lunch, pet-friendly environment, and Employee Assistance Program.
What you'll do
Onboard new advertiser customers onto InMobi and Glance ad systems and infrastructure
Own end-to-end delivery and KPI optimization of every deal sold by Sales Manager partners
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Act as the client's day-to-day point of contact post-sale
Manage quarterly account retention and growth plans, revenue and margin management, and overall account health
Own upsell and cross-sell goals for managed accounts and track upsell activities in Salesforce
Partner with Sales Managers to co-own account's long-term strategy with data-driven recommendations
Lead campaign analysis and reviews; provide consultative guidance to clients
Manage full solution lifecycle for campaigns including pre-sale media planning, onboarding, delivery, optimization, and reporting
Collaborate cross-functionally with product, revenue strategy, TAM, product marketing, ad operations, creative, insights, agency development, and demand partner teams
Work with Technical Account Management and Ops teams to troubleshoot campaign issues
Liaise with third-party partners such as DSPs, DMPs, and measurement vendors
Escalate at-risk accounts early for pacing issues, unresolved service problems, or stakeholder changes
Prioritize weekly tasks based on account needs such as renewals, QBRs, or client issue resolution
Surface marketplace feedback and client insights to inform product and go-to-market strategy
Requirements
8+ years of overall client success or account management experience, including at least 4 years in digital and/or programmatic advertising
Proven track record of owning post-sale account health and driving measurable retention and growth within existing client accounts
Experience carrying or contributing to an upsell/renewal target
Strong ownership instincts and proactive communication
Comfortable operating as one half of a tight, paired pod (AM + Seller)
Strong account management and client success experience managing complex agency and brand relationships
Hands-on experience with major DSPs and platforms such as The Trade Desk (TTD), DV360, and Amazon DSP is a strong plus
Demonstrated success partnering with cross-functional teams (Sales, Ad Ops, Creative, Insights, Product)
Proficiency with Salesforce, Microsoft Excel, PowerPoint, and analytics/BI tools
Strong analytical skills to interpret campaign data and identify performance trends, risks, and upsell opportunities
Excellent organizational and time-management skills
Ability to manage multiple clients, campaigns, and stakeholders simultaneously
Willingness and flexibility to work with global teams across several time zones
Bachelor's degree or equivalent practical experience
Competitive salary and ESOP grant (where applicable)High-quality medical, dental, and vision insurance (including company-matched HSA)401(k) company matchGenerous vacation time, sick days, special occasion time, and company-wide holidaysSubstantial maternity and paternity leave benefitsFlexible working hoursWellness stipendFree lunch provided in offices dailyPet-friendly work environment and pet insurance policyEmployee Assistance Program (EAP)
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