AdTechTalent
Programmatic1 month agoOn-site

The Trade Desk

Senior Account Manager (Auto)

programmaticclient servicesaccount managementdigital advertisingSAASExcelMS Officetrainingclient relationshipsThe Trade Desk

Key details

Salary

$72K – $132K

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Los Angeles, United States

Full job description

The Trade Desk seeks a senior client services professional with 5+ years of client-facing experience to lead and grow a roster of accounts. Responsibilities include becoming an expert on The Trade Desk platform, collaborating with Sales & Trading, developing client relationships, managing onboarding and training, and providing feedback for platform improvements. Candidates must have strong analytical, problem-solving, and communication skills, experience with Excel and MS Office, and a track record of growing accounts. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, paid sick and vacation time, paid holidays, stock purchase plans, and variable compensation. The role is based in Los Angeles, California.

What you'll do

  • Lead a roster of accounts as a 'small business owner' to grow clients’ business
  • Become an expert on The Trade Desk platform and offer insights on creative marketing strategies
  • Collaborate with Sales & Trading to develop accounts and achieve client goals
  • Develop and cultivate relationships with brand and agency clients as a consultant
  • Own training plans for onboarding new clients and continuing programmatic education
  • Lead account management with strategic foresight
  • Provide client feedback to Product Management and Partnerships for platform improvements
  • Develop standard methodologies within Client Services
  • Collaborate with Product Marketing to develop training collateral and customer guides
  • Train and onboard new teammates

Requirements

  • At least 5 years of client-facing experience
  • Excellent troubleshooting, analytical, and problem-solving abilities
  • Ability to collaborate cross-functionally in a dynamic environment
  • Track record of growing accounts by developing strong client relationships
  • Effective time management skills
  • Expertise in online advertising or SAAS platforms is a plus
  • Excellent presentation and communication skills
  • Confidence speaking to large groups
  • Past mentorship experience preferred
  • Solid experience in Excel and MS Office
  • Ability to use large data sets to build insights and strategy recommendations

Tech stack

ExcelMS OfficeSAAS platformsThe Trade Desk platform

Benefits

Comprehensive healthcare (medical, dental, vision) with premiums paid in full for employees and dependentsRetirement benefits including 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsTuition reimbursement for certain expensesParental leaveSick time of 1 hour per 30 hours workedVacation time up to 120 hours in the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleStock-based compensation grants based on company and individual performance

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