AdTechTalent
Ad Ops4 days agoOn-site

Smaato (Now part of Verve)

Senior Account Manager

programmaticaccount managementclient servicesDSPSSPCRMSalesforceTableaumedia planninganalyticsQBRcampaign managementadvertisingmediaclient retentionupselling

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Manchester, England, United Kingdom

Full job description

Senior Account Manager responsible for managing and growing key client accounts focusing on strategy, client retention, and commercial performance. Collaborate with Account Director and Head of Account Management to develop account strategy and lead Quarterly Business Reviews (QBRs). Oversee omnichannel campaign coordination across internal teams ensuring delivery aligned with client KPIs. Act as senior client lead to build relationships, drive satisfaction, retention, and identify expansion opportunities. Responsibilities include campaign and account management, account growth, commercial management, team leadership, and mentorship. Requires 2-3+ years experience in account management/client services in media, advertising, or agency environment. Experience with programmatic platforms (DSPs/SSPs), strong analytical skills, client servicing, communication, leadership, and commercial awareness needed. Preferred skills include experience leading client strategic sessions, familiarity with CRM, media planning, analytics tools (Salesforce, Tableau), and ability to manage multiple stakeholders in fast-paced environments. Benefits include Bupa HealthCare Plan, Aviva Corporate Pension Scheme with 5% contribution, Personalized Benefits Platform (£50/month budget), 25 paid vacation days plus 3 wellness days, and annual training budget with internal webinars.

What you'll do

  • Oversee end-to-end delivery of multi-channel campaigns across platforms, ensuring alignment with client KPIs and commercial objectives
  • Drive performance against key outcomes, developing clear action plans to improve AOV, retention, and overall account growth
  • Lead Quarterly Business Reviews (QBRs) and internal Account Development Plans, translating performance data into strategic, insight-led recommendations
  • Proactively identify and manage risks, issues, and client escalations, ensuring timely resolution and minimal impact on performance or relationships
  • Coordinate cross-functional internal teams to ensure seamless campaign delivery, alignment to timelines and budgets, and consistent achievement of client objectives
  • Identify and develop opportunities to grow existing accounts through upselling and strategic initiatives
  • Support and lead client discussions around retention and contribute to account profitability, forecasting, budgeting, and revenue performance against targets
  • Support new business pitches and wider business growth initiatives through account insights, case studies, and client understanding
  • Support the continuous improvement of account management processes, tools, and workflow efficiencies
  • Contribute to team development by mentoring junior colleagues and supporting performance and capability growth initiatives

Requirements

  • 2-3+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment
  • Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting
  • Strong analytical mindset with the ability to interpret performance data and translate it into strategic, insight-led recommendations and growth opportunities
  • Proven experience managing multiple complex or high-value client accounts with top-tier client servicing
  • Strong communication, leadership, and client-facing presentation skills, with confidence engaging senior stakeholders
  • Strong commercial awareness with the ability to identify opportunities for account growth, retention, and improved campaign performance
  • Experience contributing to or leading client-facing strategic sessions, including pitches, QBRs, and account planning discussions
  • Familiarity with CRM systems, media planning platforms, and analytics tools (e.g. Salesforce, Tableau, or equivalent reporting systems)
  • Ability to manage multiple stakeholders and priorities in fast-paced, deadline-driven environments

Tech stack

programmatic platformsDSPsSSPsCRM systemsSalesforceTableaumedia planning platformsanalytics tools

Benefits

Bupa HealthCare Plan with easy access to medical careAviva Corporate Pension Scheme with Verve contributing 5% of qualifying earningsPersonalized Benefits Platform with a budget of £50/month25 paid vacation days + 3 Wellness days in addition to public holidaysAnnual training budget & internal webinars

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