Vistar Media, a global ad tech company specializing in digital out-of-home (DOOH) advertising, is seeking a senior Client Success professional with 5-8 years of experience in programmatic advertising and client success roles within media or programmatic advertising. The role involves managing demand clients across managed and self-service buys, overseeing full campaign lifecycles, responding to RFPs, and collaborating with Sales, Supply, Analytics, and Product teams. Candidates must have experience with programmatic ecosystem technologies including RTB, DSPs, SSPs, DMPs, and specific experience with DV360. Proficiency with ad platforms and measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, and ResearchNow is required. Fluency in English and Portuguese is necessary. The position is based in Sao Paulo, Brazil.
What you'll do
Manage Vistar’s demand clients across managed and self-service buys, serving as the primary point of contact for strategic accounts, building strong relationships with brands and agencies
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Oversee the full campaign lifecycle, from planning and setup through delivery, pacing, optimization, and post-campaign analysis
Understand the Vistar Media platform, its core product offerings, and communicate how it can meet client objectives
Respond to RFPs and create comprehensive media plans for existing and potential clients
Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success
Grow client platform usage and improve results through training and onboarding self-service clients
Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary
Upsell and renew existing clients with innovative ideas that focus on retention and growing business
Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience
Requirements
Bachelor’s degree
5-8 years experience working in client success role within the media or programmatic advertising industry
Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs
Specific HOK experience in DV360
Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics
Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Millward Brown, ResearchNow
Fluent in English and Portuguese (proficient in English)
