The Senior Account Manager manages client relationships post-sale, providing campaign management, relationship development, account retention, and upsell activities. Responsibilities include client communication, campaign strategy and execution, cross-functional coordination, reporting, and maintaining account data in Salesforce. Requires 4+ years in digital media or related client-facing roles, strong understanding of programmatic advertising and ad tech, excellent communication and organizational skills, and proficiency with Salesforce, ad servers, brand safety tools, PowerPoint, and Excel. Bachelor's degree preferred. Location: Chicago, Illinois, United States.
What you'll do
Cultivate and maintain strong client relationships to drive client satisfaction, retention, and growth
Act as the primary point of contact for day-to-day client needs and strategic account support
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Requirements
4+ years of experience in digital media, account management, client success, or a related client-facing role
Proven ability to manage multiple priorities in a fast-paced, cross-functional environment
Strong understanding of programmatic advertising, ad tech ecosystems, DSPs, SSPs, auction dynamics, and digital campaign performance metrics preferred
Experience working directly with clients in a consultative capacity, with strong relationship management and communication skills
Self-motivated and proactive with the ability to learn new products, technologies, and market trends quickly
Strong attention to detail with a process-oriented mindset and excellent organizational skills
Excellent analytical, presentation, project management, verbal, and written communication skills
Ability to collaborate effectively across teams while prioritizing competing requests and business needs
Strong technical proficiency, including experience with Salesforce, ad servers, brand safety and verification partners, PowerPoint, and Excel (including pivot tables, charting, and large data set analysis)
Bachelor’s degree preferred
Tech stack
Salesforcead serversbrand safety and verification partnersPowerPointExcel
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