Senior Salesforce Tech Lead / Associate Architect role responsible for solution design and delivery across Sales Cloud, Service Cloud, Data Cloud, and Agentforce. Lead and mentor engineering teams, govern architecture, and serve as primary technical client interface. Required skills include Sales Cloud lifecycle management, CPQ, Einstein tools, Service Cloud case management, Omni-Channel routing, Knowledge Base, Data Cloud ingestion and identity resolution, Agentforce agent design, and Marketing Cloud integration. Responsibilities include architecture ownership, team leadership, solution delivery, data governance, and integration with BI tools like Power BI and Tableau. Essential certifications: Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, Salesforce Data Architect, Agentforce Specialist. Location: Pune, Maharashtra, India.
What you'll do
Own solution architecture across Sales Cloud, Service Cloud, Data Cloud, and Agentforce workstreams — producing SDDs, data flow diagrams, and integration design documents
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