Salesforce Administrator

What you'll do

• Collaborate with Go-to-Market Leaders to understand the needs of the business and devise Salesforce solutions to ease the operations of Sales and Customer Support Teams
• Keep up to date with new SFDC features and releases to use all tools at our disposal and optimize builds
• Work on more complex system customizations and special projects as identified by management
• Resolving tickets and troubleshooting issues
• Providing responsive support to maintain user satisfaction
• Managing critical user lifecycle processes, including onboarding/offboarding and team structure changes
• Managing roles, profiles, permissions, and public groups
• Implementing changes such as Flows, fields, dashboards, and page layouts
• Testing and deploying updates to improve functionality
• Developing training materials and rolling out new processes
• Conducting sessions to improve platform adoption
• Performing data loads and ensuring data accuracy and reliability
• Supporting larger Salesforce projects, such as integrations and automation
• Enhancing platform capabilities by refining processes and supporting new initiatives
• Managing internal/external Salesforce resources

Requirements

• Experience as primary Salesforce Administrator
• Salesforce administration certifications and experience, including Sales Cloud
• Expertise with Salesforce configuration changes (e.g., Flows, dashboards)
• Knowledge and curiosity about the Advertising, Media, Data and Measurement landscape much preferred but not required
• Ability to partner with Go-to-Market, Finance and Executive Leadership
• Experience with Claude AI, including building custom skills, using Claude Cowork as an efficiency tool, and leveraging it as a Go-to-Market resource
• Willingness to accommodate internal stakeholders that work across multiple time zones
• Experience with Salesforce Forecasting module
• Bachelor's Degree
• Experience with Google Workspace, JIRA, Slack

Tech stack