Sales Coordinator / Assistant

What you'll do

• Assist the Sales and BD team with daily tasks, including coordination of client meetings, events, media planning, and preparing sales reports
• Support the preparation and coordination of client presentations, proposals, and contracts
• Respond to client and agency inquiries promptly, ensuring exceptional service and accurate information delivery
• Work closely with Sales, Account Management, Traders, DnA team to turn briefs into media plans that are commercially sound and suitable for the Hong Kong market
• Track sales opportunities in the pipeline and support follow-ups to open new business with direct clients and agencies together with the Business Development Director in HK
• Explore and work with Sales and Product teams to develop and localize solutions for the Hong Kong market, including packaging, positioning and go-to-market materials
• Gather feedback from clients, agencies, and internal teams to refine MiQ solutions so they better fit local needs and KPIs
• Maintain and update customer and pipeline databases, ensuring accurate and up-to-date information
• Track sales and campaign metrics and generate regular reports to support the team in identifying trends and opportunities
• Act as a liaison between the Sales team and internal departments (Account Management, Trading, DnA, Marketing) to ensure smooth workflows and timely execution of deliverables
• Coordinate follow-ups with clients on behalf of the Sales team to nurture relationships and support business development efforts
• Manage internal communications related to sales initiatives and updates
• Identify opportunities to streamline sales and pre-sales processes and recommend improvements to enhance team efficiency
• Ensure compliance with company policies and procedures related to sales operations

Requirements

• 3+ years of working experience in digital/media, ideally in a media planning or sales support role (agency or publisher/ad-tech)
• Practical media planning experience across digital channels (e.g. display, video, social) and familiarity with typical KPIs and benchmarks
• Knowledge of programmatic advertising and major platforms (e.g. DV360, The Trade Desk, or similar DSPs, and adtech tools)
• Ability to support the sales team with reports, lead management, and follow-ups
• Strong customer service skills to handle client and agency inquiries
• Proactive approach to resolving customer or internal team issues
• Excellent time management and ability to multitask across multiple briefs and stakeholders
• Strong organizational skills and attention to detail
• Ability to coordinate meetings, timelines, and internal reviews
• Fluent in English and Cantonese (spoken and written); Mandarin is a plus
• Excellent verbal and written communication skills, with confidence to liaise with both clients and internal technical teams
• Ability to work independently and as part of a cross-functional team
• Takes ownership of tasks and looks for ways to improve processes
• Proactively seeks opportunities to support the sales team and enhance efficiency when workload is light
• Ability to handle unexpected challenges in a fast-paced environment
• Flexibility to adapt to changing sales strategies, products, and market needs

Tech stack