Royalty Operations Program Manager, Global Payout Solutions at Microsoft | AdTechTalent
Programmatic3 days agoOn-site
Microsoft
Royalty Operations Program Manager, Global Payout Solutions
program managementprocess managementprocess improvementcontract interpretationdata analysisoperational controlscompliancepaymentsroyaltyExcelPowerPointautomationAIBPOoutsourced operations
Key details
Salary
$78K – $154K
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
Redmond, United States
Full job description
The Royalty Operations Program Manager role at Microsoft within Global Payout Solutions manages the end-to-end administration of complex outbound royalty agreements for a portfolio supporting various Microsoft businesses. Responsibilities include contract interpretation, operational execution, data analysis, controls, issue resolution, and stakeholder management. The role requires translating contractual terms into operational requirements, partnering with cross-functional teams, validating royalty statements and payments, monitoring outsourced operations, and driving process improvements through standardization and automation. Candidates must have a Bachelor's degree in Business, Operations, Finance or related field with 2+ years of relevant experience or equivalent. Preferred qualifications include advanced degrees and 3-5+ years of experience, strong analytical skills, understanding of operational controls and compliance, attention to detail, ownership, communication skills, and experience with Excel, PowerPoint, dashboards, workflow tools, and outsourced operations. The role is full-time, on-site in Redmond, Washington. Salary ranges from $77,800 to $153,700 annually in the U.S., with higher ranges for specific metro areas.
What you'll do
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Support the end-to-end royalty agreement lifecycle including administrability review, contract setup, operational requirements, system readiness, statement validation, payment execution, amendments, and termination activities
Interpret complex royalty and commercial terms and translate them into clear calculation, reporting, data, payment, evidence, and control requirements; identify terms that cannot be reliably administered and recommend practical alternatives
Partner with business development, legal, finance, engineering, outsourced/BPO operations, and internal royalty operations teams to clarify ownership, manage dependencies, resolve issues, and support timely launch and ongoing execution
Execute governance routines for outsourced operations, monitor quality and service performance, coordinate escalations, support standardization, and follow through on corrective actions and agreed outcomes
Oversee operational validation of royalty statements, payment inputs, adjustments, and supporting evidence to confirm completeness, contractual alignment, payment accuracy, compliance, and process readiness
Identify, investigate, document, and escalate material variances, control gaps, recurring defects, partner-impacting issues, and risks to payment accuracy, contractual compliance, partner experience, or timely delivery
Use data and operating metrics to monitor accuracy, timeliness, automation, backlog, partner experience, cost, and service performance; translate findings into decisions, corrective actions, and process improvements
Maintain operational controls, standard operating procedures, decision records, training materials, and process documentation that support compliance, audit readiness, security, evidence retention, change management, and adoption
Recommend and implement standardization, simplification, and automation improvements within assigned royalty processes to reduce manual effort, improve scalability, strengthen controls, and enable exception-based operations
Communicate program health, key risks, decisions, tradeoffs, and recommended actions to stakeholders and leadership through concise written updates, business reviews, and presentations
Embody Microsoft culture and values
Requirements
Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience
Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 5+ years experience in program management, process management, or process improvement OR equivalent experience
Ability to interpret complex contractual and commercial terms and translate them into accurate, repeatable operational requirements
Strong analytical and operational validation skills, with ability to evaluate large or complex data sets, identify variances, determine root causes, and make well-supported recommendations
Understanding of operational controls, compliance requirements, audit support, and evidence-based process execution; experience working in a controlled business environment preferred
High attention to detail and demonstrated ability to verify accuracy, completeness, and consistency of contracts, calculations, statements, payments, and supporting documentation
Strong ownership, judgment, and prioritization skills, including ability to work through ambiguity, assess risk, manage competing priorities, and escalate issues with clear facts and recommended actions
Clear written and oral communication skills, ability to prepare effective emails, documents, reports, proposals, presentations, and leadership updates for different audiences
Demonstrated ability to build productive cross-functional relationships, influence without direct authority, and follow through with partners on agreed actions, timelines, and outcomes
Ability to adapt communication and work approach to different audiences, changing priorities, and an evolving program and operating environment
Experience using Excel to analyze operational and payment data and PowerPoint to communicate decisions and program status; experience with dashboards, workflow tools, royalty platforms, automation, or AI-enabled process improvements preferred
Experience working with outsourced operations, BPO providers, managed service teams, or vendor-supported operational processes, including monitoring service quality, coordinating escalations, and following through on corrective actions preferred
Tech stack
ExcelPowerPointdashboardsworkflow toolsroyalty platformsautomationAI-enabled process improvements
Benefits
Certain roles may be eligible for benefits and other compensationAdditional benefits and pay information available at https://careers.microsoft.com/us/en/us-corporate-pay
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