Zeta Global is seeking a mid-level Project Manager to lead contracted delivery for an assigned customer portfolio. The role involves day-to-day coordination across internal teams and client stakeholders, managing retainers and smaller projects, ensuring governance, communication, and execution from onboarding through ongoing delivery. Responsibilities include managing project scope, timelines, budgets, risks, client satisfaction, financials, and reporting. The candidate must have a bachelor's degree in a related field, at least 3 years of client-facing project management experience, and proficiency in English. Experience with SaaS, MarTech, AdTech, CRM, or digital transformation initiatives is preferred. PMP, PRINCE2, Agile, or Scrum certifications are desirable but not required.
What you'll do
Lead delivery for an assigned portfolio of customer work, including retainers and smaller projects
Serve as the primary point of contact for clients within the portfolio, managing expectations and maintaining clear, timely communication
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Own portfolio governance, delivery quality, scope management, timelines, risk tracking, and client satisfaction
Plan, schedule, and forecast retainer work, including capacity planning, utilization tracking, and delivery roadmaps
Manage retainer financials, including burn tracking, forecasting, invoicing inputs, and identification of risks or constraints
Lead smaller projects and single-consultant engagements, including scope, timeline, stakeholder management, and issue resolution
Partner with Senior Project Managers and Program Managers on complex implementations to manage dependencies, align governance, and support client communication
Coordinate internal resources across multiple workstreams, balancing competing priorities and escalating resourcing constraints when needed
Lead or participate in client and internal governance meetings such as kickoffs, steering committees, and executive reviews
Maintain RAID logs and escalate risks, issues, and dependencies with recommended mitigation plans
Partner with Customer Success and Sales to support account planning, identify opportunities, and align delivery to client outcomes
Produce client-ready and executive-ready reporting, including status updates, KPI reporting, progress summaries, and leadership communications
Improve delivery processes by identifying recurring issues, recommending enhancements, and sharing best practices across the team
Requirements
Bachelor's degree in Business Administration, Project Management, Marketing, Information Technology, or a related field
Minimum 3 years of Project Management experience in a client-facing environment
Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities
