Project Manager

What you'll do

• Lead delivery for an assigned portfolio of customer work, including retainers and smaller projects
• Serve as the primary point of contact for clients within the portfolio, managing expectations and maintaining clear, timely communication
• Own portfolio governance, delivery quality, scope management, timelines, risk tracking, and client satisfaction
• Plan, schedule, and forecast retainer work, including capacity planning, utilization tracking, and delivery roadmaps
• Manage retainer financials, including burn tracking, forecasting, invoicing inputs, and identification of risks or constraints
• Lead smaller projects and single-consultant engagements, including scope, timeline, stakeholder management, and issue resolution
• Partner with Senior Project Managers and Program Managers on complex implementations to manage dependencies, align governance, and support client communication
• Coordinate internal resources across multiple workstreams, balancing competing priorities and escalating resourcing constraints when needed
• Lead or participate in client and internal governance meetings such as kickoffs, steering committees, and executive reviews
• Maintain RAID logs and escalate risks, issues, and dependencies with recommended mitigation plans
• Partner with Customer Success and Sales to support account planning, identify opportunities, and align delivery to client outcomes
• Produce client-ready and executive-ready reporting, including status updates, KPI reporting, progress summaries, and leadership communications
• Improve delivery processes by identifying recurring issues, recommending enhancements, and sharing best practices across the team

Requirements

• Bachelor's degree in Business Administration, Project Management, Marketing, Information Technology, or a related field
• Minimum 3 years of Project Management experience in a client-facing environment
• Experience managing multiple concurrent projects, retainers, or customer portfolios with competing priorities
• Proven success managing project scope, timelines, budgets, risks, and stakeholder expectations
• Experience working in cross-functional, matrixed organizations and coordinating resources across multiple teams
• Demonstrated experience leading customer-facing governance forums, executive reviews, and status meetings
• Experience with project financial management, including forecasting, budget tracking, utilization management, and resource planning
• Experience supporting software, SaaS, MarTech, AdTech, CRM, customer experience, or digital transformation initiatives preferred
• Full professional proficiency in English (written and verbal)

Tech stack