Program Operations Coordinator

What you'll do

• Meet regularly with key advertisers and agencies to understand their objectives, share insights, and provide recommendations to improve performance and platform outcomes
• Support the regional commercial strategy by partnering with clients to design, launch, and manage initiatives that drive adoption, spend growth, and long-term value
• Collaborate with regional and global stakeholders to surface advertiser feedback, identify opportunities, and align commercial operations with broader business goals
• Contribute to client relationships regarding program management, program growth acceleration and feature development
• Work with the Program Manager to plan and document all aspects of the specific program(s) you are working on
• Work across the organization to make sure that the scope and direction of each program is on schedule and all stakeholders know the current status
• Help manage program quality - ensure all Koddi contributors are leveraged to improve the quality of the program
• Analyze data and make decisions that affect your program(s) on a regular basis
• Partner with teams across Koddi to identify and resolve challenges - be the glue and get things done for publishers and partner
• Work closely with the delivery teams to help us bring new products and solutions to market

Requirements

• Fluency in Portuguese
• 2+ years of experience
• Bachelor's degree in Business, Operations Management, Advertising, or related field, or equivalent work experience
• Travel experience preferred
• Passion for providing World-Class support
• Proficient in technology delivery processes
• Proficient in advertising (paid search, display, sponsored listings, etc.)
• Self-motivated with high energy, impeccable integrity, and a personable demeanor
• Entrepreneurial tendencies and the unrelenting need to find a better way to do things
• Proficient in support operations like SQL, ZenDesk, SFDC - able to identify trends and solutions
• Mid-level experience in data management and technical basics
• Able to take some first level escalations
• Strong verbal and written communication skills
• Analytical and learning mindset
• Self-motivated and results focused
• Organized and detail-oriented
• Collaborative and proven ability to build trust

Tech stack