Program Architect

What you'll do

• Lead end to end delivery of Qualtrics Engage projects from presales through closure
• Serve as SPOC for clients and internal stakeholders
• Provide program-specific support aligned to client CX/EX objectives
• Collaborate with technical experts and strategists
• Establish governance with clear roles and responsibilities
• Develop and maintain project plans and documentation
• Manage project budget and costs
• Identify and mitigate risks
• Drive RAIDD management
• Lead project meetings and communication
• Oversee build and validation of project deliverables
• Manage change requests and scope changes
• Plan and allocate resources
• Support business case and benefits tracking
• Manage scheduling and dependencies
• Ensure quality management and acceptance criteria
• Drive project closure activities including sign-off and transition

Requirements

• Lead end to end delivery of Qualtrics Engage projects
• Serve as Single Point of Contact (SPOC) for clients and internal stakeholders
• Provide program-specific support aligned to client CX/EX objectives
• Collaborate with technical experts and strategists
• Establish governance with clear roles, responsibilities, decision rights, and RACI
• Develop and maintain integrated project plan and documentation
• Manage budget and cost including billing and invoicing milestones
• Identify and manage risks proactively
• Drive RAIDD (risk, action, issue, decision, dependency) management
• Lead meetings including kickoff, discovery, status, and solution walkthroughs
• Oversee build and validation of surveys, dashboards, and workflows
• Run change management processes
• Plan and allocate resources including vendors/partners
• Support business case and benefits management
• Manage scheduling and dependencies
• Define acceptance criteria and drive quality management
• Drive final sign-off, documentation handover, CSAT, retrospectives, and transition to managed services
• Qualtrics certifications are a plus

Tech stack