Program Architect - Qualtrics/Medallia at Merkle | AdTechTalent
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Merkle
Program Architect - Qualtrics/Medallia
Qualtrics Medallia program management project management PMP APIs middleware cloud customer experience employee experience integration global night shift Mumbai
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Join Merkle and work on a role built for experienced AdTech operators.
Full job description Lead delivery of Qualtrics/Medallia implementation projects from pre-sales to closure, ensuring scope, timeline, budget, and quality. Serve as SPOC for clients and stakeholders. Provide strategic program support for CX and EX transformation. Collaborate with architects, integration teams, and stakeholders to deliver scalable solutions. Establish governance, define roles, and maintain project plans and documentation. Manage project financials and risks. Lead meetings and workshops. Oversee implementation, validation, and QA of surveys, dashboards, workflows, and integrations. Manage scope changes and resources. Ensure quality via acceptance criteria, UAT, defect management, and process improvement. Drive project closure and transition to support. Requires 10+ years technology implementation experience including 4+ years with Qualtrics/Medallia, expertise in integrations, APIs, middleware, cloud, global program management, PMP preferred, client-facing experience, night shift availability, and willingness to work onsite in Mumbai.
What you'll do Lead end-to-end delivery of Qualtrics/Medallia implementation projects from pre-sales through project closure Similar jobs
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Act as the Single Point of Contact (SPOC) for clients and internal stakeholders
Provide strategic program support aligned with clients' Customer Experience (CX) and Employee Experience (EX) transformation objectives
Collaborate with technical architects, integration teams, and business stakeholders to deliver scalable Qualtrics/Medallia solutions
Establish project governance, define roles, responsibilities, decision rights, and RACI matrices
Develop, maintain, and track integrated project plans, milestones, dependencies, and project documentation
Own project financials including budget tracking, resource utilization, forecasting, billing milestones, and cost optimization
Identify project risks proactively, manage RAIDD, and drive timely escalations
Lead project kick-offs, discovery workshops, weekly governance meetings, status reviews, and solution walkthroughs
Oversee implementation, validation, and quality assurance of Qualtrics/Medallia surveys, dashboards, workflows, and integrations
Manage scope changes through structured change control, impact assessments, and stakeholder approvals
Plan and manage internal and external resources including cross-functional teams and third-party vendors
Ensure quality through defined acceptance criteria, UAT coordination, defect management, and continuous process improvement
Drive project closure, client sign-off, documentation handover, CSAT collection, lessons learned, and transition to support/managed services Requirements 10+ years of experience in technology implementation with proven experience as a Technical Lead/Program Lead 4+ years of hands-on experience with Qualtrics and/or Medallia implementations Strong expertise in enterprise integrations, APIs, middleware, and cloud-based implementations Experience managing multi-country/global implementation programs Strong Project & Program Management experience with PMP Certification preferred Proven experience managing client-facing implementations across global teams Excellent stakeholder management, communication, and leadership skills Experience working in Night Shift supporting global clients Willingness to work from Mumbai location Tech stack Qualtrics Medallia APIs middleware cloud-based implementations
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Company
Merkle Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
Industry
Business Consulting and Services
Website
https://www.merkle.com
Posted
2 months ago
Category: Programmatic
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